We had an appointment the Wednesday before Thanksgiving and we got a call the day of the appointment by the gentleman who was to have done the work saying that he did not know he was scheduled to be at our house that day. He has done great work at our house before. So no one came and did the things that were scheduled: hook up new sink, garbage disposal, DW and gas range. My spouse took the day off work so someone would be here while I took our dog to get her chemotherapy. I had to call back to the Nugents office to reschedule and was told that they thought the plumber would have just rescheduled with us. I called today to verify our appointment for tomorrow (a 6-8 hours job) and they had to place me on hold and go check. It really is not impressive if you can make an appointment, but you can’t keep the appointment. We feel that we got screwed out of Thanksgiving by people that can’t manage a damn schedule! Perhaps their good work of the past is in the past?