By far the worst mortgage experience I ever had With Hawaii Mortgage Company.
I think the other review by Alan V. is from the owner in disguise, or possibly from someone that works (because Hawaii Mortgage Company Inc is a paid Sponsor!) – I don’t see how my experience ended up so dramatically different.
To help prevent people from ending up with the same fate that I did, I am writing this review.
The staff is terrible – my wife and I often referred to them as “the three stooges”.
Poor communication, disorganized, and VERY unprofessional.
You have Heather who dropped more balls than a novice juggler.
We had to keep checking up on her to make sure the loan was moving along because she would always ‘accidentally’ miss things, like an e-mail attachment, or even how to open that attachment.
Then you have angry Maura who’s got more attitude than Honey Boo Boo.
She yelled at two of my insurance agents (from different companies) and shocked them both with her sass.
Imagine how many times I had to apologized to my elderly agent on Maura’s behalf after my agent told me she’s going to drive out to Hawaii Kai to give Hawaii Mortgage Company a piece of her mind!
And last, but not least, you have the big honcho himself – egotistical Alan.
That guy’s head is so big, his shoes don’t get wet when it rains.
Everything you say is wrong; everything he says is right. It doesn’t matter if you’ve done your research or consulted with professionals – if it doesn’t jive with what King Alan thinks, it will not get recognized or considered.
But I guess, what do you expect from a small three person company who’s been shielded from the real world since 1999.
Just for the record, I am not an amateur when it comes to the mortgage process.
Within the past 5 years I’ve taken out mortgages with Quicken Loans, Hawaii USA and Central Pacific Bank with absolutely no problems whatsoever.
But with Hawaii Mortgage Company, Buyer Beware..