Fred Loya Insurance

What a joke

I honesty don’t even know how Fred Loya Insurance is in business. Their client was speeding down my residential road one morning and was being followed by a motorcycle cop.

She ended up taking the turn of the circle to fast (50-60mph) and lost control.

Her truck hit my parked car, it went through our front fence and hit our big pine tree in the front yard.

My car finally got towed 4 days later (a total loss). Here we are a week later and no progress.

They refuse to visit their client in jail (even though they confirmed they do dispatch people to the jail to collect statements) because she carried liability only.

I was also told that because I wasn’t hurt there is no reason I can’t get to and from work and child care.

Another representative told me that my family can just give me a ride (they live out of state).

Another representative told me that I need to figure it out, that it’s my problem.

Apparently there is some rule that if they don’t get a statement from their client within 40 days, on the 41st day the policy is cancelled

They won’t pay a dime for the accident that their client caused while they were insured!!

Is this even legal!? Seems negligent to me. I was told that I had to prove this even happened, collect all the evidence and send it to them so they can investigate.

I am disgusted with this company and how they do business and treat people.

I’m surprised the Division of Insurance hasn’t shut them down.

That is my next step, I’ll be filing a formal complaint with DORA and other necessary actions so innocent people aren’t screwed over.

Sounds like this is how they do business based on the other complaints on here. What a joke.

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9 reviews on Fred Loya Insurance

  1. The people in the offices are the worst!

    The people in the offices are the worst! Tell you they can cover you full coverage over the phone but when you go in, all of a sudden they can’t. Attitudes galore and little knowledge of what they are doing. Good luck getting any help when they make a mistake..

    one rep told my lienholder my car was never covered even as I and the lienholder were looking at my policy card, clearly showing the car was indeed covered! Pay the extra $30 somewhere else and save yourself the headache!

  2. Bad Service

    If I didn’t have to give at least 1 star I wouldn’t. I honesty don’t even know how this company is in business. Their client was speeding down my residential road one morning and was being followed by a motorcycle cop,

    she ended up taking the turn of the circle to fast (50-60mph) and lost control. Her truck hit my parked car, it went through our front fence and hit our big pine tree in the front yard. My car finally got towed 4 days later (a total loss). Here we are a week later and no progress.

    They refuse to visit their client in jail (even though they confirmed they do dispatch people to the jail to collect statements) because she carried liability only. I was also told that because I wasn’t hurt there is no reason I can’t get to and from work and child care, another representative told me that my family can just give me a ride (they live out of state).

  3. Kept my mom on the line for 6 weeks without even assigning someone to her case.

    Kept my mom on the line for 6 weeks without even assigning someone to her case. This company does not care about the customers, they do not care about claims of others against their customers.

    Do yourself a favor and get a different insurance provider and, if you happen to get in an accident with someone covered by them, pray to what ever god you believe in that they will be competent enough to help you.

  4. Currently dealing with one of their clients WHO HIT MY CAR.

    Currently dealing with one of their clients WHO HIT MY CAR. The Loya adjuster called to get a statement from me, and I was absolutely interrogated as if I was at fault. So rude! Luckily my insurance carrier is professional, and believes in good customer service. The payment for my loss is on the way. Hopefully my carrier will be reimbursed.

    If my losses were greater or if I had gotten hurt, I would take Loya and their insured to small claims. Instead of trying to avoid paying this claim, and believing their insured’s lie that he didn’t do it. Provide good customer service, and hold your insured accountable as necessary. I would NEVER INTENTIONALLY do business with this company, and hope to never be in another car accident with any of their clients.

  5. This business is so unprofessional!

    This business is so unprofessional! The bitches that work there are the rudest people I have ever encountered. Not only are they worried about JUST running your card,but they have no respect what so ever. I definitely would never recommend this office personal! I am aggravated, unfortunately I did not catch this representatives name. Therefore we will get to the bottom of this.

  6. FRED LOYA INSURANCE IS BY FAR THE WORST!!!

    FRED LOYA INSURANCE IS BY FAR THE WORST!!! I have never dealt with a company that operates without any integrity, knowledge, or expertise such as Fred Loya in the Denver region! The way they lure customers in is by offering lower rates than most others.

    I have personally went to 3 different locations- Stapleton, Green Valley and Brighton and unfortunately you have to deal with some just over 18 employee that worries more about their appearance than how to deal with customers and actually know their job! At the Green Valley location I witnessed two ’employees’ arguing loudly at one another as I was walking in- and as soon as they seen me they thought it was ok to proceed with the fight by speaking in Spanish! Classy right?!

    And when you call the local offices for assistance they ALWAYS give different information than the customer service in Texas. Instead of paying some has been boxer to appear in those ridiculous commercials perhaps they should spend that $$$ on teaching their ‘agents’ customer service and insurance knowledge. Adios Fred Loya I am taking my business elsewhere.

  7. Horrible customer service.

    Horrible customer service. Had to get paperwork for my new insurance agent. Talked to these bums 3 times and each time told me they would fax it right away. never happened;

    called again talked to yet another csr , a rude girl and she claimed there were no notes or records of any of these past conversations. mmmmm. suppose to have Gabby the manager call me. not holding my breath. what a bunch of keystone cops.

  8. This is the worse company ever!!

    This is the worse company ever!!! Please please don’t get this company I was too dumb to fall for this “affordable” insurance company. This Has been the biggest nightmare of my life.

    They are so unprofessional, corrupted, rude and have no knowledge of what they do. Please you might think you’re saving but once something happens you won’t be cover or attended in any way. This insurance company takes advantage of Hispanics who don’t understand much.

  9. Terrible service

    Terrible service – 45 minutes to report the claim against their insured that rear-ended my car. 15 minute phone delay any time you call them. Inefficient all around.

Federal Boulevard 397
Denver 80219 CO US
Get directions
Reviews:9
Reported Loss :1478 $
Severity of Scam :High
Reported by : Anonymous
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