First National Bank Arapahoe Branch

The Bank Were Rude And Condescending

I began a refinance on my home mortgage with First National Bank Arapahoe Branch, because I had a friend who was a Loan Officer here.

Everything went fine with the process until he left the company.

I was able to close on the loan easily, which I was thankful for, however once it was time to make a payment, everything went array!

I was told my loan would be given to Nationwide – so I called Nationwide.

They had no record of my loan! I call First National, and nobody but this actual location could find me in their system.

I contacted the people who finished my Loan after my original Loan officer left.

They told me that I had to get to the bank ASAP and make a payment or I would incur a late fee.

I drove out of my way to go to the bank to make a payment, only to find out I couldn’t Pay because they had sold the Loan to Nationwide that same morning. Unbelievable.

My loan basically sat on someone’s desk, forgotten, until I tried to pay on it and they realized they messed up.

On top of that, the tellers in the bank were rude and condescending.

I’m glad my loan has been sold to another bank. I will never do business with first national again!!

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1 review on First National Bank Arapahoe Branch

  1. I went into the bank (which by the way required mapquest just to find the actual access point

    I went into the bank (which by the way required mapquest just to find the actual access point, from the parking lot) to inquire about a HELOC. After standing at the door for about 3 minutes someone at a desk relatively close shouted “do you need help”? I walked over and said “yes, I was curious if you offer HELOC’s”? After receiving an extremely puzzled look I explained Home Equity Line Of Credit. The person (not sure exactly what her title was) said Ummmmm, I don’t know let me ask.

    So she walked 4 feet over to a manager that happened to be standing there and said do we offer these? The manger who was standing not more than 6 feet from me addresses the person (not me) and advised “no we don’t”. The person walked back to me (4 steps) and said very rudely “no we don’t offer that”. I said Ok and walked out, thinking to myself I guess they’ve never heard of NPS scores because that would have been a 2 at best..

East Arapahoe Road 7777
Centennial 80112 CO US
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Reviews:1
Reported Loss :2585 $
Severity of Scam :Medium
Reported by : Anonymous
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