Don’t use EverBank – EverHome Mortgage! I needed to contact them regarding some problem I’ll explain later.
I could not find an email address on their web site. I then decided to fax them my complain.
I used the fax number listed on their web site, and none of the 7 numbers worked.
The numbers were voice line, busy, or disconnected.
How can fax be busy at 4 am PST on a Saturday?
The actual complain I have with them was that they charged flood insurance to my account because I have failed to provide prove of insurance.
In fact, I have faxed and mailed the prove of insurance to the number and address on the letter I received regarding this matter.
After that I was still getting letter asking for the prove, so I finally called.
The person I talked to on the phone told me they have moved.
How could this national mortgage company did not forward their mail is beyond me.
I faxed the flood insurance document to the “correct” fax number, and the letter stopped.
A few months has passed. I received new payment coupon to be used to send my regular payment.
Some where in this coupon, it listed the insurance they have charged.