EverBank – EverHome Mortgage

Regarding Some Problem

Don’t use EverBank – EverHome Mortgage! I needed to contact them regarding some problem I’ll explain later.

I could not find an email address on their web site. I then decided to fax them my complain.

I used the fax number listed on their web site, and none of the 7 numbers worked.

The numbers were voice line, busy, or disconnected.

How can fax be busy at 4 am PST on a Saturday?

The actual complain I have with them was that they charged flood insurance to my account because I have failed to provide prove of insurance.

In fact, I have faxed and mailed the prove of insurance to the number and address on the letter I received regarding this matter.

After that I was still getting letter asking for the prove, so I finally called.

The person I talked to on the phone told me they have moved.

How could this national mortgage company did not forward their mail is beyond me.

I faxed the flood insurance document to the “correct” fax number, and the letter stopped.

A few months has passed. I received new payment coupon to be used to send my regular payment.

Some where in this coupon, it listed the insurance they have charged.

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2 reviews on EverBank – EverHome Mortgage

  1. I am closing my deposit accounts with them asap i should have paid cash.

    I have 30 years experience in real estate and mortgages. Everbank is the worst mortgage lender I have experienced. They are easy to pre-qualify but when it comes to underwriting and closing it is a layered non responsive incompetent bureaucracy.

    This was not a high leverage loan it is 25% and top percentile credit score. They have embarrassed me in this seemingly simple and straight forward transaction by running to the last second. Maybe they don’t have the money…..I am closing my deposit accounts with them asap i should have paid cash.

  2. I will never do any business with this bank.

    The customer service of this Bank is the worst I have ever experienced! I will never do any business with this bank.

Cypress Plaza Drive 8211
Jacksonville 32256 FL US
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Reviews:2
Reported Loss :5244 $
Severity of Scam :High
Reported by : Anonymous
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