Dr. Chang Albert

Extremely Frustrated

I used to love this office. Dr. Chang is great and his staff used to be as well.

Now, I can’t get appointments in a timely fashion.

The front desk staff refers patients to urgent care or the hospital.

Walk-in hours (4-5p) do not work for me, and previous staff would help work with me.

The current staff, both the manager and the first person who answered, were rude and told me that I should skip work to make it to the office hours.

In the past, the staff would make sure Dr. Chang would get back to me.

More than once they didn’t mass the message on and I have completely stopped getting return calls.

** To highlight this: the staff actually yelled at me.

I was upset, in pain, and extremely frustrated and rather than being empathetic and helping me work through the issue, they yelled at me!

It was extremely unprofessional. In fast food industries employees are taught that this kind of treatment is not okay.

It is completely unacceptable from staff who are working with sick patients.

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3 reviews on Dr. Chang Albert

  1. Definitely poor experience

    Takes eternity for my turn to come and even after that again eternity for Doctor to come. Definitely poor experience

  2. I would highly recommend.

    Dr. Chang is wonderful, let me just start with this! I have been going to his office for the past 2 years, and my visits are always headache-free. The staff there is very competent, very polite and friendly, I would highly recommend.

  3. Dr. Chang is awesome!

    Dr. Chang is awesome! I am one of those guys who has to be in really bad shape before I will go to the doctor, I’m pretty strong and just “shake off” most of these bugs that people get without ever getting more than an sniffle.

    Needless to say that I had just gotten signed up through Covered California and (finally) gotten my cards and stuff, with Dr. Chang assigned as my PCP, than I got hit with this bug that brought me to my knees, 101+ temp, coughing till I lost my voice, etc…

    Dr. Chang’s office squeezed me in on a Friday afternoon, had me fill out the usual new patient paperwork, and had me in a room in under 30 minutes! (Granted, I must have been a pretty pathetic sight and they felt sorry for me) but still, I’ve waited longer than that in an ER with a broken ankle!

    His nurse was lovely and caring, she had to steady me on the scale since I was weak as a kitten. Then she led me to the exam room and asked me more general medical history questions and took my vitals. then she brought some water since she could tell I was having a very hard time “whispering”my answers, since by now my voice was completely gone.

Laguna Canyon Road 15825
Irvine 92618 CA US
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Reviews:3
Reported Loss :5422 $
Severity of Scam :High
Reported by : Anonymous
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