I recently had an appointment with Dr. Brian Cogburn to follow up on lab results at OneMedical.
The lack of professionalism and knowledge he had of his practice were a complete letdown.
His communication throughout was unclear and unfriendly, and he ended up reassuring me false information.
It actually ended as a huge waste of my time as I needed multiple additional follow ups to correct his errors.
I required an injection. Dr. Cogburn informed me that he was not able to do this because the phlebotomist was already gone, and that I needed to have come in earlier.
That was disappointing. After this, he was texting for a few minutes, and he walks out of the room for what seems like a phone call.
He comes back and says that he can actually administer the injection and brought the syringe and medicine. He begins to prep.
Then he continues to type and text more, without communicating.
Then finally he makes the decision that he can’t administer the injection because he doesn’t know what needle size to use.
His lack of knowledge was concerning, but the whole experience also came off as unprofessional.
Dr. Cogburn tells me the next steps would be just to go into any OneMedical office for a lab visit, and the phlebotomist can administer it without an appointment.
I double confirmed with him the hours and locations I can go to and confirmed that I didn’t need an appointment.
He gets up to walk out, and I get up to follow because it seems like we were done.
He asks me to stay seated for a moment. About five minutes go by with more typing and texting.
He looks up asks if I have any questions (which he already asked) and lets me go.
Fast forward to the next day.
I walk into the OneMedical office the next day. The receptionist sees no record of the injection request.
After some research by the med team, the phlebotomist sits me down and tells that what I was told was inaccurate.
The injection needs to be administered by a provider, and she was not licensed to do it.
Not only that, the location I was at did not even have the supplies in stock.
The phlebotomist was caring, understanding, and communicated well, and was the one highlight of this experience.
However, I ended up having to make another appointment. Overall, the quality of care was disappointing at best.
I don’t expect my doctor to know everything, but he or she should clearly communicate the things they don’t know or are unsure of. Dr Cogburn’s inability to do so caused a lot of headache on my end and required additional time off work.
I’ve had better experiences with other providers at OneMedical, but also I’ve found the care at OneMedical overall to be worse than average.
Definitely do your homework before meeting with any of the doctors.