My experience with Digestive Disease Specialists has been ridiculous, unprofessional, and awful.
My GP doctor refereed me to this clinic over two weeks ago and asked for the first doctor available (with the exception to one physician due to a conflict of interest) to perform a procedure as it is very time conscience.
I followed up with the clinic to make sure they had received the referral.
They confirmed they had and told me it would be 48hrs before it would process.
After 3 days I followed up with a call. They were very rude and asked me why I was calling to follow up on a referral.
The staff member said she would leave a message for the scheduler and they would get back to me later that day.
Two days later I had no call so I called back and left another message.
Two weeks had gone by and they called me back to tell me that they had scheduled an appointment with the one doctor I had a conflict of interest.
I asked if they had not noted it in my paperwork and she said she would have to call me back.
No answer just would call me back. I called my GP to see if they could help me and they called this location and the Edmond location.
They told my GP they would call me back first thing the next day.
I received a call from the clinic and they asked me if I would prefer a PA.
I asked if the PA was able to perform the procedure.
The scheduler asked me what procedure? I asked if it was in the note from the GP.
She would not answer but told me she would call me back.
I have not received a call back to date. I have left two messages with Danielle who I am told is the office manager.
She has not returned my call. Almost three weeks of calling and I still can’t even get someone to call me back to schedule an appointment.