Cyprus Credit Union

Cyprus Credit Union seriously SUCKS!

Cyprus Credit Union seriously SUCKS! I got a loan for a car thru them in order to build credit. After about 3 weeks I decided that the interest was not worth it, and I decided to pay for the loan entirely.

It appears as tho they don’t want anyone to actually pay off loans because this is the ringer that they put me thru to finally be able to pay off the loan:

1- I never recieved any piece of mail regarding my loan, so I never knew what my account number was, my balance, or any other piece of information regarding my loan.

When I called in to ask for my account information, they said they are not allowed to give me that information over the phone.

What happens if I don’t live near a branch?!? Because their branches are basically only located in west valley, I had to leave work early, and drive an extra half hour just to get to the bank.

The service at the bank was fine, and I got my account information.

However, they left out a HUGE detail, that you can’t login online with just your account number.

2- By the time I got back home and discovered that I could not login online because I didn’t have enough information, it was after 5:30 MST, which is when their customer service closes up shop for the night.

I didn’t know that credit unions didn’t have 24 hour support, so I tried calling, just to be told after punching in about 10 number, that their offices are closed and there is no after hour support! Awesome

3- When I called into the main offices for support the following day, they let me know that again, they couldn’t give me any information over the phone regarding my account or online login information. (Now I’m starting to understand why they don’t have 24 customer support, because they don’t help you over the phone!) Fast forward to the end of my work day, I have to leave early AGAIN and drive 30 minutes AGAIN to get to a branch, get the information I needed, after SPECIFICALLY requesting it and having the branch manager have to get the information. So 2 days and 2 extra hours of driving later, I was finally able to pay off my loan.

This is the MOST inconvenient bank/credit union I have ever dealt with.

I have had a a different financial institutions bank account for years, and I haven’t been super happy with them, but after this experience with Cyprus, my bank looks like the Michael Jordan of banks.

I would NEVER recommend Cyprus to anyone. I’ll never use them for anything, ever again.

Is Cyprus Credit Union a scam?
Cyprus Credit Union is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Cyprus Credit Union legit?
First Cyprus Credit Union is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Cyprus Credit Union’s consumers?
There is/are 5 review(s) posted about Cyprus Credit Union and it indicates that the severity of the scam is Medium.
Where is Cyprus Credit Union located?
Cyprus Credit Union is located at 3876 Center View Way, West Jordan, UT 84084, USA. You can contact Cyprus Credit Union by dialing (801) 260-7600 or visit their website cypruscu.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Cyprus Credit Union’s customers?
According to the report(s), US $3252 was the total loss incurred by Cyprus Credit Union’s customers.
The reviews, complaints and scams about Cyprus Credit Union are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Cyprus Credit Union. If you have any issue with Cyprus Credit Union incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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5 reviews on Cyprus Credit Union

  1. Nieko Brown

    Word of advice, AVOID Cyprus CU.

    Word of advice, AVOID Cyprus CU. You are more likely to win the lottery than receive an email response from any sort of customer service. Just wasted my entire lunch break driving to a branch over something that should have easily been resolved if somebody would ever return an email.

    I have only had my auto loan with them for two months and am already considering refinancing with a different financial institution. Incompetent beyond belief.

  2. Steve Brown

    Cyprus Credit Union seriously SUCKS!

    Cyprus Credit Union seriously SUCKS! I got a loan for a car thru them in order to build credit. After about 3 weeks I decided that the interest was not worth it, and I decided to pay for the loan entirely. It appears as tho they don’t want anyone to actually pay off loans because this is the ringer that they put me thru to finally be able to pay off the loan:

    I never recieved any piece of mail regarding my loan, so I never knew what my account number was, my balance, or any other piece of information regarding my loan. When I called in to ask for my account information, they said they are not allowed to give me that information over the phone. What happens if I don’t live near a branch?!?

    Because their branches are basically only located in west valley, I had to leave work early, and drive an extra half hour just to get to the bank. The service at the bank was fine, and I got my account information. However, they left out a HUGE detail, that you can’t login online with just your account number.

  3. Ricky Miller

    I'll never use them for anything, ever again.

    This is the MOST inconvenient bank/credit union I have ever dealt with. I have had a a different financial institutions bank account for years, and I haven’t been super happy with them,

    but after this experience with Cyprus, my bank looks like the Michael Jordan of banks. I would NEVER recommend Cyprus to anyone. I’ll never use them for anything, ever again.

  4. Brian Jenkins

    I've enjoyed them!

    I absolutely LOVE Cyprus! Such a good credit union. I have yet to have a bad experience with one of their tellers or member service representatives! I’m proud to bank with them.

    My only complaint would be the wait time you have when you call their corporate center. They need a few more employees in their call center but other than that, I’ve enjoyed them!

  5. Jessica Lee

    I have opened an account with America First and will be closing my accounts with Cyprus shortly.

    I am extremely disappointed in the service provided by this credit union. I have been a member for 4 years now. I misplaced my debit card, I called to report it and was told I could go to any branch and get a replacement. I went into the Sandy branch and was told that they do not make the cards there and that I would have to wait 5-10 business days to receive one in the mail.

    They charge a card replacement fee which is outrageous, I have been doing shared branching since I live in Utah county and every credit union I have asked, does NOT charge a fee for a lost card. Its been 3 weeks since I requested a new card and have not received it.

    I called today to check up and the card was returned to them a WEEK ago because they did not “update my address in the card system”. No phone call to let me know…very very poor customer service. I have opened an account with America First and will be closing my accounts with Cyprus shortly.

Reviews:5
Reported Loss :3252 $
Severity of Scam :Medium
Reported by : Anonymous
Views :