I wanted to buy this car for my missus. She would have been the main driver. I informed this company about all these things before asking for assistance with my car financing. The agent that was helping me with my case, told me that there would be no issues. So, I proceeded with the company and did not bother about contacting another one.
I asked them to send me the contract as I wanted to check their offering. I did not know that their ‘no issues’ was a trap for me. They wanted me to get into the contract with them and were looking for the cancellation fee after I cancelled the contract.
I would have guessed it right away. Since start, the sales agent who was continuously in touch with me, persisted on making me sign the contract. Whenever, I asked for certain details, without talking much about it, he went on asking for the contract signing.
I got the receipt of the contract with few documents. When I went through the file, I found out that the things that were listed, were opposite to what we wanted. I was furious to see such a mistake and contacted the agent. He seemed in control and said that we could still get what we wanted.
I was not sure. After few days, when I did not get the updated receipt, I contacted the agent and he asked me to directly talk to the customer service. He told me to share my issues with them and they would solve it. I gave it a try. I called them, and they became argumentative after listening that I wanted to purchase a car whose main driver would be someone else.
I even suggested that the agent from their company told me that it was possible. But, they did not listen. I again contacted the agent and he still had the same thing to say. He said that we could still get this done, but never mentioned, how.
I was clueless and decided to drop the idea of getting my car financed with them. Luckily, I had not signed any document and had read the terms clearly before making any move. This company is absurd and all the reviews that talk about their great service, must be fake.
If they ever offer you STARLINE motor finance, change your mind. They will trap you into something that you never wanted. It would be better to find a personal loan rather than augmenting with them later, only to pay them the cancellation fee.
CarFinance 247 is a scam company and they should be shut down for misleading their customers.