Unfortunately Canvas Credit Union – Littleton Branch is going downhill thanks to their new Assistant Branch Manager Tyler Davin.
I had an issue with my debit card not working and went into the branch to find out why my card was not working.
Tyler the assistant branch manger looked up my account and said someone at the branch had turned it off and they wouldn’t be able to do anything without talking to the person that put a hold on my account.
I had gone in on a Saturday and he said to come back during the week.
When I returned on a weekday I again spoke with Tyler and he said the person I need to talk to isn’t actually in that location and they didn’t have a way for the person that put a hold on my account to contact me.
I asked how can that be? I took off work to come in here like you said and talk to the person that put a hold on my account and he was reluctant to help.
He suggested taking all my money out and going elsewhere.
All I wanted was some resolution and a way to use my account without having to take off work to go into the branch every time I need money. I need to be able to use my account to pay bills and buy plane tickets.
I felt like he was treating me like a criminal rather than a customer.
I haven’t cried in 3 years since my husband died and Tyler’s mannerisms and lack of concern for my time being of value caused me to become emotional and cry.
I just can’t believe he could be so rude.