Came in to Cambridge Trust Company because I am having a problem with a check that I wrote to someone who banks there .
Cambridge Trust is insisting the check was returned unpaid, however my bank, and my bank account, show it as paid.
The woman I dealt with, an overweight woman with either writing or a tattoo on her pinkie finger (classy !) totally dismissed the information I had gotten from my own bank, and was pretty snotty and unhelpful.
I then went back again to my bank, where a helpful person did even more research that once again showed the check as paid.
So I took the paperwork I got there to the Harvard Square branch, where the lady I spoke to at least took my printouts and gave me her name so the customer could contact her.
Seems like a very rinky-dink bank. Only a few branches total, and the ones I went in looked like they were last redecorated in the 70’s .
This does not make me think that they have the latest technology and never make any errors.
The one star is for the tacky rude lady with the hot pink nail polish.