This company came to my home to do a ‘free’ evaluation. It wasn’t complete and he didn’t really look inside of my indoor unit with the proper tools. Other companies came and actually completed a full diagnostic and found the issues right away only in my indoor unit. Never once mentioned the possibility of replacing my systems which this company did. This company was the only HVAC company that asked suspicious questions such as what do you do, how’s your credit, they have financing options etc… From my experience, I sensed that they’re just in the business of selling and installing new systems and air conditioners. Additionally, if you’re not willing to spend a certain amount, they don’t even bother to follow up. They’ll hit you with the, “we’ll call you” but never call . Not really taking the time to figure out what’s wrong and various options to fix. After that experience, I had no problem paying a reasonable fee for a proper diagnostic from apparently more trustworthy companies that don’t ask shady questions during an initial visit. Please get multiple opinions/experiences/quotes from different companies before you install a brand new system. I never hired them and I cannot attest to their work. It seems like it may be great despite their initial quote suggestions and workflow.
Also, he said that if I have multiple issues that it’s best to just replace the entire system which made no sense to me at the time. When I know that HVAC systems are built to be repairable. Which is why I researched multiple companies. One of the HVAC companies came out, fixed and explained three issues with my indoor unit and they were minor. It’s working now better than ever!
** To be fair, after I posted my review the owner reached out and seemed to have no knowledge of my visit from one of his technicians and apologized about my experience. This review is my honest experience. Businesses can’t please everyone all the time and hopefully this will be a teaching and quality assurance moment so another customer won’t feel this way again***