BGE HOME

Not good, BGE Home.

My Spring HVAC check-up in April revealed the need for a potentially failing system part. Grateful for the service plan, I was told that the part would be ordered and installed at no cost. I received a call last week that the part had arrived and that the installation needed to be scheduled, I selected this past Saturday.

I was given an arrival time after 12 noon. When pressed on the arrival window, the scheduler said that she could not narrow the arrival time, but that the technicians stay out until their jobs are completed, and that could be as late as 9pm. I was also told that the technician would call prior to his arrival.

So, with a potential arrival window of between 12 and 9, which was inconvenient, I rescheduled my Saturday, and puttered around the house expecting a call from the technician. No call. No technician. No repair.

I’d like to think that my business is important to the company and that in this age of arrival windows by service companies of 4 hours or less – – with a call-ahead – – I would at least receive the courtesy of a phone call that the technician was not going to arrive. Nine hours wasted, and the potential of now having to take a day off from work. Not good, BGE Home. Not good

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1 review on BGE HOME

  1. BGE HOME is Bad Service.

    Avoid. The schedulers were polite when answering the phone but they repeatedly reported erroneous information when they should have known better. For example, knowing that my system was no longer under warranty when asked. They said it was.

    The technician when he arrived said,”Nope”. The customer service was terrible in that THEY chose the scheduling window which was already an unreasonably long SEVEN HOUR window and could not even stay within that.

    They arrived EIGHT hours later. They tried to get me to agree to reschedule a four hour window for the next day. No apology. In fact when I complained they defended the practice by saying that Comcast and Verizon are worse. What? That’s no business model. So, if you are willing to wait around and wait around, then maybe they will get to you…

Reviews:1
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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