My Spring HVAC check-up in April revealed the need for a potentially failing system part. Grateful for the service plan, I was told that the part would be ordered and installed at no cost. I received a call last week that the part had arrived and that the installation needed to be scheduled, I selected this past Saturday.
I was given an arrival time after 12 noon. When pressed on the arrival window, the scheduler said that she could not narrow the arrival time, but that the technicians stay out until their jobs are completed, and that could be as late as 9pm. I was also told that the technician would call prior to his arrival.
So, with a potential arrival window of between 12 and 9, which was inconvenient, I rescheduled my Saturday, and puttered around the house expecting a call from the technician. No call. No technician. No repair.
I’d like to think that my business is important to the company and that in this age of arrival windows by service companies of 4 hours or less – – with a call-ahead – – I would at least receive the courtesy of a phone call that the technician was not going to arrive. Nine hours wasted, and the potential of now having to take a day off from work. Not good, BGE Home. Not good