I had a terrible experience at arboretum mortgage. I felt like 7 months of my life were waisted on trying to get a refinance.
My mortgage broker, mike hermsen, strung me along and lied to me about the timeline on the closing of the loan.
I paid 2 months worth of late fees on my mortgage payment because mike assured me we were going to close when, in fact, we were not even close because he failed to upload the required documentation to my file.
They kept requesting current financial statements because it was taking so long.
Finally, I came to my senses, pulled the plug and went with another mortgage company who closed my refinance within 6 weeks as promised.