American Family Insurance

American family should change its name to American Wreckers Insurance

While I am writing this complaint, I feel a surge of anger inside me. American Family is not my insurance company, I feel lucky about it. But, luck does not shower its love to you all the time. I got unlucky when my truck was hit by a vehicle which was insured by American Family. The accident was a pure fault of the other driver. He ran a red light and collided with my vehicle at an intersection. The officer who investigated the accident, wrote in his report about the happening and it was well mentioned that the driver of the other vehicle was at fault.

It was a clear understanding and did not have taken so much from my end to prove my innocence. I contacted the insurance company and they messaged me after few days. The message only spoke about the acknowledgement that they had about the accident. Later, when I did not see them calling back, I made several attempts to reach out to them. Finally, after many days and numerous phone calls, they got in touch with me.

They started their call by saying that I would be liable for the towing cost to their dealer’s shop. I needed to pay for the storage and the towing charge. Otherwise, they won’t move my vehicle and it would remain at its original place. It sounded like a threat more than a request. The person on the call wanted me to help the company in mitigating their cost by spending on the transfer of my vehicle from one place to another.

It took several calls to try to resolve the matter. When, nothing was done from their end, I escalated the issue to the higher authorities. But, they seem to keep idle as well. No one wants to move his head further with my claim.

I did have one small issue before which was taken care of without any trouble. Most probably, because it was much smaller to be taken into consideration. However, this accident showed me the real picture of these guys. If they cannot provide even the basic customer requirements, then why on earth are they into insurance business?

I was not ready to pay $500 from my pocket for something that was done by their policy holder. But, they were adamant too. Hence, I am still here, without any solution and my truck hanging out there in the garage without repair. I am deciding about hiring a lawyer to sue them as I do not want them to leave without trouble. They asked me for a police report that was submitted long back, but they like sitting over things and doing nothing.

This company is worthless, and any insurance coverage taken would be no less that worthless itself. If you wish to stay away from problems, stay away from American Family auto insurance.

The reviews, complaints and scams posted about American Family Insurance is permanant record located at Search for all reviews, complaints, scams and lawsuits about American Family Insurance
American Family Insurance reviews are no way affiliated with yelp & reddit. Their business is located at 325 N Brooks St, Madison, WI 53715, USA. American Family Insurance could be contacted by dialing 1-800-692-6326 or logging on their website American Family Insurance business page on Dirty Scam received 0 consumers reviews/complaints, page views and 500$ of monetary losses. The most of the users reported the severity of the scam is Extremely High.
Is American Family Insurance legit? Is American Family Insurance quack? Is American Family Insurance fake? Is American Family Insurance a fraud website or business or person? Please write down your review or report a fraud on to raise your voice, you might not be alone who was ripped off by American Family Insurance.
The reviews, complaints and scams about American Family Insurance is posted by anonymous. We at dirty scam are not liable for the content posted about American Family Insurance. If you have any concern about this report, you can contact us by using this email.

Rate and write a review on American Family Insurance

Your email address will not be published. Required fields are marked *

North Brooks Street 325
Madison 53715 WI US
Get directions
Reported Loss :500 $
Severity of Scam :Extremely High
Reported by : Anonymous
Views :


Is American Family Insurance a scam?
Yes, American Family Insurance is a scam and a bad service provider as per the report filed on, They are not aggressive toward their customer satisfaction and complaint grievance.
Is American Family Insurance a legit?
No, American Family Insurance is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by American Family Insurance consumers?
There is/are 1 review(s) posted about American Family Insurance and its indicate that the severity of the scam is Extremely High.
Where is American Family Insurance located?
American Family Insurance is located at 325 N Brooks St, Madison, WI 53715, USA.
How much monetary losses incurred by American Family Insurance customers?
500 $ monetary losses incurred by American Family Insurance customers.