Advantis Credit Union

Loan Practices Of This House Of Scams

STAY AWAY. Advantis Credit Union is such a headache when it comes to loans.

There are also hidden fees so even if they have the lowest rate it still may not be the cheapest even if you don’t have a nightmare experience like I did.

I’m currently going after them for all the B.S. Put me through on something I was pre-approved on.

They literally ended up costing me thousands of extra and then still screwed me over in the end.

Then they told  to remove this review. Guess what it’s back and I wonder how many other bad reviews they made go away.

I guess wouldn’t remove my review twice. That’s why they had to comment on it.

And for the record I was already complaining to Casey about the bait and switch loan practices of this house of scams.

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28 reviews on Advantis Credit Union

  1. This is borderline fraud!

    I would give this credit union a zerostarif I could. My daughter got a car loan with them two weeks ago and has yet to get the check to pay for the car that she purchased from us.

    They sent the documents to her by overnight FedEx, and they sent the check by regular mail and said it would take 7 to 10 days to get to Bend. We plan to make a formal complaint to the FTC. This is borderline fraud!

  2. Never again!!!

    I’ve been an Advantis customer for more than 10 years, and I can’t wait to leave them now. They’re just not ready for prime time, and it’s been very painful.

    First the problems were with their online banking that stop working suddenly several years ago. It took many months before it was up and running again. That taught me that I couldn’t rely on their technology, and I never used their online banking again after that.

    So I switched over to their automated phone system, because who could mess that up? Well, after using it every month for five years, it just stopped working as well. Again, months later, they got it back–but this time without my credit card info.

  3. Please DO NOT USE this guy.

    I called every month for four months, and kept being told they were working on it and would have it fixed in a few days. Not. Finally, on the fifth month, the rep told me they couldn’t solve the problem and were just going to totally ditch their automated phone banking for credit cards.

    But they didn’t tell me that this also meant that I could no longer even make a payment with a real person over the phone as I had for the previous six months.

    Today, I called to make a payment over the phone with their phone rep, and was told that they don’t do that anyone. Told me to either get back on their online platform or send a check in the mail.

    For every other credit card in my wallet, I can call into an automated system and make an immediate payment, but, for Advantis, I have to send a check in the mail. Wow.

  4. This is completely unacceptable!

    Advantis decision costs members! I have loved Advantis for more than 30 years. However, Advantis recently changed its credit card processor so that members could have better access to card assistance and the ability to change their pin. But at a large cost to its members. In doing this, they eliminated the ability for members to transfer money real time from other accounts to pay the credit card.

    Now when you make an online payment, the funds are taken from your checking account but not posted for 48 hours to your credit card account. So they are taking your money for 48 hours while your credit card balance does not reflect this payment.

    Essentially, they get to make money off of us for two days! I am told that if you call or message them they can make the money available the same day. But why put customers through this second step?

  5. Worst Comapny

    Worst Comapny ever to get a loan through, they charge you 7000.00 a year for car insurance!! Absolutely no communication skills and a total scam!!!

  6. Maybe you should look elsewhere for any auto loans.

    Due to the hassle of my room mates getting anything with this company is bad. With no reason late fees and losing paperwork but still cashing the check that was with it.

    How rude and irresponsible, a bank that can’t handle paperwork good luck to all you in this bad situation with a horrible customer service. Maybe you should look elsewhere for any auto loans.

  7. I would like to say thank you to Samantha,

    I would like to say thank you to Samantha, she is a supervisor at Advantis. I was having issues and was getting very frustrated. After some phone calls were made, she was able to help and fix all my issues I was having.

  8. This is completely unacceptable!

    This is completely unacceptable! I am having a hard time understanding why they would choose a processor who can’t provide real time transactions. I am very dissappointed and am now taking my business to another credit union.

    I should also mention that they duplicated a transaction on my visa that resulted in an extra $4200 charge on my account.

  9. DO not go here

    I ended up pulling all of our funds out of the account because the bank decided to cancel our debit cards without any notice or warning and suspended us from using them for 6 months all because they allowed a transaction go through that over-drafted the account.

    The company wasn’t supposed to pull it out 3 days before they did but that is besides the point. I have never had a bank cancel my debit cards over a mistake that wasn’t my doing,

    now we have to go back to our previous bank and set up all of our bill pay accounts over again because they revoked our cards.

  10. All in all, a horrible experience from a credit union.

    When I went to the branch all I got was, “we can’t help you” I also questioned about some reoccurring charges that were on our account and rather than refunding us for those things and removing them from the account since we did not authorize them,

    they said we needed to look up the number ourselves and talk to the company that was charging us to ask them to refund the charges we didn’t authorize. Basically, another “we can’t help you”

  11. Worst customer service I have experienced.

    Worst customer service I have experienced. No one seems to know how to answer questions. No one returns phone calls. Have two separate accounts with them and will move them to a different bank as soon as I can. Save yourself the headache. Stay far away from Advantis.

  12. won't use them again.

    I’m not happy with the overall experience of buying a car with Advantis Credit Union even the Dealer is not happy with them and probably won’t use them again. I live in Oregon but purchased a car in Washington.

    I’ve done this before with no issues so I know how it works with the two states. My payment was due yesterday and I’m still waiting for my loan number and paper work from Advantis to make my payment!

    I’ve had no calls or any other contact from Advantis about my loan. I called Advantis last week to see what was going on because I was concerned about making my payment. At first they told me I didn’t have any account with them and I wasn’t in their system. Then I get passed to the loan dept and they tell me they are waiting on the dearlership for paperwork.

  13. Do NOT use them for anything if this is the way they run their business.

    I immediately faxed a copy of it to them. Still to this day I’ve had no response from Advantis (no calls, no email or mail). The dealership called Advantis and they were told that I needed to make my payment then they would send out paperwork to me and then they would pay the dealership for the car!

    REALLY! How can I make a payment to a company that doesn’t even have me in their system! I’m beyond frustrated with this Credit Union! Do NOT use them for anything if this is the way they run their business.

  14. Not happy with the services we got.

    Accidentally posted review for wrong location. Although my bet is things are handled the same everywhere.

  15. Scammer

    Due to the hassle of my room mates getting anything with this company is bad. With no reason late fees and losing paperwork but still cashing the check that was with it. How rude and irresponsible,

    a bank that can’t handle paperwork good luck to all you in this bad situation with a horrible customer service. Maybe you should look elsewhere for any auto loans.

  16. Bad Service

    they put me on hold for 25 minutes. then the person that answered put my on hold again. then when they came back they said let me transfer you. then the phone disconnected. i hate Advantis Credit Union for wasting my time on a very busy day for me. two thumbs down. : (

  17. I would never advice putting money with them.

    I had two Roth accounts but they were paying next to nothing. So went down to the Belmont branch to get them out so that I could transfer to another credit union that was paying more then three times what Advantist was paying. I made three separate trips but never got my money.

    Was told I could not cash out my Roth accounts as I was not yet 59 1/2 (I can if I am willing to pay the penalty or reinvest within 30 days) I then got a large retirement payout but made sure I did not invest with Advantis as they had been so difficult.

    Finally, I had to have a financial investor get my Roth accounts closed out. They have been nothing but a pain to work with. I would never advice putting money with them.

  18. Rude and unhelpful!

    Rude and unhelpful! The teller was unwilling to work with me to resolve a problem and did not communicate the reasoning. The manger wasn’t any better. She was very dismissive. I left unhappy.

  19. I really liked this bank up until now.

    I recently called to inquire about a car loan that I have through Advantis Credit Union and the customer agent that was assisting me answered my question but i wanted to talk to the loan specialist. She put me on hold or she thought she did and started talking to some one (I believe it was the loan specialist) and started saying some rude comments.

    Once she picked up the line she stated that loan specialist was not available. I requested to speak with the manager but he was unavailable too, so I left my phone number with her and so far I have not herd anything yet. I really liked this bank up until now.

  20. Not at all the great place the other reviewers found it to be.

    Downtown branch is newly remodeled but has a very chilly staff, feels very much like your business is an inconvenience. Not at all the great place the other reviewers found it to be.

  21. Once she picked up the line she stated that loan specialist was not available.

    I recently called to inquire about a car loan that I have through Advantis Credit Union and the customer agent that was assisting me answered my question but i wanted to talk to the loan specialist. She put me on hold or she thought she did and started talking to some one (I believe it was the loan specialist) and started saying some rude comments.

    Once she picked up the line she stated that loan specialist was not available. I requested to speak with the manager but he was unavailable too, so I left my phone number with her and so far I have not herd anything yet. I really liked this bank up until now.

  22. Not at all the great place the other reviewers found it to be.

    Downtown branch is newly remodeled but has a very chilly staff, feels very much like your business is an inconvenience. Not at all the great place the other reviewers found it to be.

  23. Don't really know why they turned me down.

    When I called on the phone, I was told this credit union would accept everyone who applied. I was referred to this place by a friend so I came in and applied. I was turned down due to my credit rating. But my credit rating is pretty normal. No unpaid bills, or collections items.. etc. Don’t really know why they turned me down.

  24. I hope Advantis gives him a raise!

    I’m updating this to 3 stars because I would like to take a wait and see attitude regarding future transactions before I update it to 5 stars. Maureen and Jason at Advantis both contacted me over the last couple days to address the late fee issue and miscommunication regarding the timing of automatic payments on my auto loan.

    I had an opportunity to discuss the situation at length with Jason Holmes and he clearly values their clients and took corrective action to reverse the additional fees.

    I really appreciate the acknowledgement that individuals matter to their business and the attention to detail in addressing an issue when it arises. That is what ought to separate a credit union from a big commercial bank. I hope Advantis gives him a raise!

  25. she was able to help and fix all my issues I was having.

    I would like to say thank you to Samantha, she is a supervisor at Advantis. I was having issues and was getting very frustrated. After some phone calls were made, she was able to help and fix all my issues I was having.

  26. I love this credit union!

    I love this credit union!, I had Wells Fargo since, and they never valued me, or even would approve small loans like under 1000! Every time WF would mess up my accounting I’m the one that paid for their mistakes.

    Advantis might not be perfect, I wasn’t approved for a medium size loan, but they also have helped me out with covering a rent check that I was short on, and just paid the overdraft fee of 25, which is nothing compared to the liberal abuse of WF and their fees!

  27. Their online banking is the best!

    I was a member of Pace first. The change to Advantis only increased my positive view of this financial institution. I have been a member for at least 20 years and have enjoyed their growth in services. Their online banking is the best!

  28. Great Service

    I’ve had my Fusion account here for a couple years and never had anything but good experiences.

Willamette Drive 21900
West Linn 97068 OR US
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Reviews:28
Reported Loss :3652 $
Severity of Scam :Medium
Reported by : Anonymous
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