NetBrands has no limit of irresponsibility

I ordered 72 imprinted blue mugs from 24hourwristbands.com operated by Netbrands Media Corporation. There was imprinting done on the mugs and they looked great on their website. They arrived just on time and I was happy to receive the order on time. However, my happiness was very short lived. I pulled out the first mug from the box and that was smeared and scratched. I checked the entire box and found out that around 50 percent of the mugs were scratched or smudged.

While I was making the order, I saw the details of the product that clearly mentioned about the quality of the mugs. It stated that the mugs were dishwasher and microwave safe. It was also written that the ink was non-metallic. To check the same, I put two of the mugs in the dishwasher and the ink came out. After this, I contacted the company for a refund. I even sent them pictures through their ticketing system.

To this, they replied to send the pictures of at least 15 mugs. I sent them a picture with 21 mugs. They were convinced and proposed me a refund of 35% on those 21 mugs of around $15. My order was of $268. That amount was not acceptable and I informed them about the same. Later, they said that they would give me a refund of $40 and 10% off on my next purchase.

How could they ever think that I would order again from their website. Finally, I agreed to put the things behind. They said that they initiated my refund. However, I never got my refund back. I even tried contacting them after few weeks. But, there was no proper response and they kept telling me that it takes time.

It was a very poor experience to deal with 24 hour wrist bands. I feel that their refund policy is just an excuse to make you go away. They never reply fairly and their business is a garbage of lies. Please note, I washed all those mugs with my hands in hot water and the imprints was all gone.

It was very poor quality. They mentioned on the website about their product that it was dishwasher safe. I think that was a misleading statement. They did not mention anything about the imprints. What a fake company and phoney advertisements.

I would never ever order from 24hourwristbands.com scammers and their online review can tell you a lot of hidden stories that talk about their wrong treatment. These people are not trustworthy and will never refund your money whatever the reason may be.

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114 reviews on 24hourwristbands.com

  1. Terrible Customer Service

    Bought $200 worth of shot glasses for a bachelor party. What we ordered and what we received were to completely different colors. We ordered what was a fire engine red print on black. What came was a red so dark it was illegible. Contacted “customer service” to correct and was informed that they do not consider it defective and what we received is what we ordered. But. . .as a sign of courtesy would give me 5% refund on my $200 order. I cancelled ordering the rest of my needs for not only my wedding but bachelor and bachelorette parties for 3 other weddings. I will be going somewhere else and trashing the now worthless items I have. Lesson learned. Stay away from this company or lose your money.

  2. Yep....they are a ripoff!

    After picking the proper Pantone colors and script location online, the order came out completely different. They would not refund except for 10% of the order. Worst online company in my experience.

  3. Wonderful quality....fast shipping

    I ordered 500 of these wristbands to give out at a convention and I was very pleased with both the quality and speed of shipping. I would highly recommend and use this company again in a heartbeat.

  4. Wristbands did not resemble the photo on web site

    Website slow and the way the selection process operates it is easy to place the incorrect order, I did it the first time, received the wrong order, I did it a second time and that too was incorrect, I will find a better place that doesn’t use false advertising

  5. Great Fast Service!

    We ordered personalized bags and bracelets for our church Fall Festival. They arrived super fast and looked great1

  6. Very pleased with the wristbands I ordered and the communication I received!

  7. Loved it

    great stuff

  8. The artwork was a bit off center. Otherwise I’m good.

  9. Not true to color shown on computer

    Terribly disappointed. Chose a red band and the color is more of a pink/coral. Definitely not red as was chosen and shown on the screen. Will not use again.

  10. Perfect

    We love ordering with 24hourwristbands

  11. Specialized coozies for Rehearsal Dinner

    I ordered this kind of last minute and they got it to me promptly with no errors.

  12. Great products

    By far the best system thats super user friendly. ordering was very easy and there was someone available for online chat when I did have a question, even at 2 am

  13. Writstbands

    The wristbands worked well for our event. And the looked great!

  14. Superb quality, excellent service!

    The whole transaction was painless – from design, to ordering, to delivery – and the quality of the wristbands is first rate – no ‘bleeding’ or fading, no skin irritations – I couldn’t be happier – thanks a million!

  15. everything is good

    all good

  16. Flimsy cups, wrong color writing

    I ordered cups for my hs reunion. Our colors are green and black. I ordered green cups with white writing, but the writing is light blue.

  17. Bracelets were perfect for our event!!

    We bought two different designs for a friend that passed away. The bracelets came out great, and were a hit at our event. Thank you!

  18. Glow-in-the-Dark Doesn't Really Work

    I purchased glow-in-the-dark wristbands for an upcoming event I’m hosting and they don’t really glow that well.

  19. Very pleased with the order

    I am very pleased with the order. We will definitely be returning customers

  20. First time customer

    I was a first time customer and used the app on the website to design my wristband.
    I did call a representative to be sure I got everything right.

    I chose free shipping and the order arrived nearly a week before the date I was given.

    The bands look good, so I am happy with my order.

  21. Color discrepancy

    I liked the product and the engraving but the color of the wristband did not match their color profiles or the color proofs they sent me. Be sure to check the PMS color number with an outside source to be sure you get the exact color you desire.
    The quality of the bands is great and the production time and shipping was excellent.

  22. Quality bands delivered in a timely manner. Very affordable

  23. Website was good, delivered as promised, customer service not so good

    Pros – Had no issues with website, configuring, designing and ordering even found some online coupon codes that helped alot. The order preview was timely.

    Cons – customer service is not too good, I called to check on my order as I hadnt received anything in a while and the representative kept trying to “sell” me priority service and delivery etc and told me that if I wanted my order before my date then I could pay additional monies…

    More order showed up on the date I had selected during ordering so that was good, but customer service seemed shady

  24. Great product

  25. nice product

  26. great for the price

  27. on time delivery

    on time delivery

  28. Rec'd rush order, but was lost in the mail and took 3 weeks to come in

    We rush ordered bracelets for a fundraising event. Apparently they got lost in the mail so we didn’t receive them until a few weeks later. Still waiting on a call back to get the $50 rush shipping charge refunded.

  29. Wrist bands

    Very good service

  30. Full-Color stadium cups

    Unfortunately, the print job on these was terrible. My client was very disappointed and couldn’t even use them for her event. The print job was blurry and inconsistent (despite high resolution and clear artwork files.)

  31. Bracelet-NOW

    They turned out just like we needed them to on short notice.

  32. Quality is not nearly what I was expecting.

    I ordered 250 pulpboard coasters for the company I’m interning for. Not too difficult of a task, right?

    The quality of the product isn’t nearly what I was hoping for. The artwork team showed me a design that looked infinitely nicer than what ended up coming in the mail. Not to mention it took weeks. Never ordering again.

  33. I couldn't be more pleased with my CUSTOM COOZIES or THE CUSTOMER CARE I received!

    24HourWristbands.com is an excellent choice when wanting to make personalized, custom-printed ANYTHINGS! I know because I tried several other custom printing sites, only to be frustrated by high prices, bad technology, and poor replies from customer care. Many sites for custom printing don’t offer their customers a way to personally lay out their own design. Instead, they simply offer selections of text and clipart which they can use but will only layout for a customer after that customer has purchased their entire order. Some of these companies advertise opportunities to do full-color printing on numerous sides of the product, but there’s no way of knowing what’s best to choose or how it will look because there’s no way to lay it out. And this is where the company I originally chose to start with, TotallyPromotional.com, truly failed me as a customer. Clearly, they weren’t paying much attention to the emails of inquiry I’d sent their way because despite replying, they didn’t ever acknowledge my attached art or give me any advice on the kind of art that would be best to choose. And yet, because TotallyPromotional.com began failing me as a customer, and knowing the time to get my order in was only getting shorter, I switched to using 24HourWristbands.com; a decision that proved to be a VERY, VERY GOOD ONE! With them, I could choose my can cooler color, printing color, clipart pieces, and text independently and layout my own design. Although – I HIGHLY ADVISE choosing the $10 digital proof option when ordering. I thought I had made that choice only to realize my own spacing issue post-ordering, and subsequently found my order had gone through without the digital proof selected. That was my error. Thankfully, 24HourWristbands.com has excellent customer care too! Although I missed the reply they’d made to me on their website, a phone call made to the company was able to clear everything up quickly. After I paid for my $10 digital proof, their art team quickly made the changes needed to put everything back in bounds. They were even able to help me further with my art, remedying some of the things I could not figure out how to change on my own. Then, their customer care call me back to confirm that I was pleased, and further assured me that I’d receive my order ON TIME and WELL DONE! Plus, I appreciated that I was offered choices about where some of my customization work was done. For a couple of cents more, my can cooler work could be done in the United States instead of China, and to me, that’s cool! So, overall, I’m incredibly pleased by the products they offered, the ability to design on my own, and their ability to check up on me prior to printing, and grateful for all great customer care I received from 24HourWristbands.com. WE ALL DID GOOD WORK!!

  34. Unhappy with print quality

    I have ordered yard signs at least a half dozen times from 24 hour wristband. I am generally satisfied with their online ordering system and pricing/ delivery times etc. But the quality of the printed signs has varied considerably between orders. This last order for 75 yard signs used the exact same artwork as a previous order, but this time all the printing was off center leaving uneven borders on every sign. Also, every sign was speckled with grayish spilled material (like a dirty windshield you can’t clean), so the parts that should have been white were all splotchy and gray. Very disappointed (and haven’t been with previous orders).

  35. Usually good product, but robot customer service

    I’ve ordered before, and the products are what they say they are, but my fingers are crossed each time. If something goes wrong, there’s really no one to talk to who can do anything—you get passed from one foreign call center person to another. I was never able to resolve an issue with my email/account/log-in, I gave up. Lots of robotic emails, often contradicting one another. Sad state of online ordering hell, this company is one of the most impersonal.

  36. good

    easy and good

  37. Used them for years, no problems ever.

    I’m a school teacher. I run an after school Harry Potter club. I’ve been using this website for about 6 years to order our yearly club pin/button. I’ve never had problems, in fact, I’ve had several positive associations with their customer service.

  38. Got more than I ordered!

    I ordered a couple temporary tattoos. I was shocked to receive 20 of each, far more than I ordered. I had no issues at all and I’m happy with my purchase.

  39. Great Quality of Wristbands and Customer Service

    This place is awesome! I always receive my orders quickly. The quality of the wristbands are great and is perfect for my business. I’ve ordered online and with them over the phone. By the way their customer service is Great!

  40. Great communication, good product

    Hit a little “double billing” snafu which was addressed promptly and removed immediately. Communications were quick and concise.
    Great product as well (bracelets for charity event).
    Arrived as promised and on time.

  41. Great bands, great price

    Impressed with how easy it was to personalize several different wrist band options and with how quickly they arrived.

  42. excellent customer service

    excellent customer service and very professional job on my buttons. we order many more very soon.

  43. Latex Balloon Order

    The ordering process was great and the balloons arrived quickly! However, the text on my balloons were ABSURDLY small.

  44. Collapsible koozies

    I ordered 100 collapsible koozies with orinting on one side. Recieved my order on time and all the koozies looked great. Wonderful job

  45. Got exactly what I expected

    I ordered wrist bands and wrist-band keychains. Both items arrived exactly as expected. They are great quality and I am very pleased!

  46. Great quality! Had direct shipped to recipient and had no problems.

  47. Exceptional service repeat customer

    have used the wristbands several times for our charity golf tournaments.
    quality has always been good and customer service is exceptional

  48. Disappointed

    I ordered balloons with my name printed on them for my campaign. The name was very small on the 14 in balloon once it was blown up. We did not have a choice on the font size and should have or either make sure font is large when balloon is blown up. I was very disappointed and we had to write on the balloons with a sharpie for the name to be seen. We did pay for rush order & shipping and I was pleased with that.

  49. Ordered buttons and it came really fast which was great, but the 100 wristbands came too late and missed the event. Customer service had different excuses and was not up front about our order. I even paid rush service and asked that it be made in the US -no matter that didn’t get my order expedited. We were really disappointed.

  50. Wristbands

    This company does not take ownership of their mistakes. My order was absolutely wrong, and they denied what they told us. My order had other wristbands mixed in with my order. Horrible experience!!!

  51. Very Flexible Helping Me Fix a Problem

    Ordered wristbands, and I sent the incorrect wording. I contacted them the next day, and they were able to fix my order no problem. Wristbands turned out great as well!

  52. Order was delivered late

    I placed an order and paid for expedited shipping, but it was delivered more than 3 days late. I was refunded for partial shipping, however, I’m a distributor and this made me look bad with my client.

  53. Never again

    I’ve never left a review on any company before… but they invited me to review my order, so here it is: this experience is garbage. I’ve given this company over $11,000 in business over the course of the last 5 years… I don’t know why I put up with the problems in consistency for so long, but they don’t seem to care about my business any more so I’m out. The online ordering system gives you no reasonable idea of what you are getting. The quality, the color, the customer service…nothing about this experience is dependable. I’ve placed the same order for the same product 4 or 5 times and what gets delivered is different every time. If their online proof system was remotely accurate perhaps this could be avoided. And just to top it off you will not get a refund if they mess your order up. You are left with unusable product and in a bind to find another vendor that will fix your problem. If you are looking for consistency or accountability when an order is wrong you won’t find it here. Don’t give them any of your money – there are better vendors out there.

  54. Accurate and on time

    We received exactly what we ordered and in the time frame requested.

  55. Great Service

    We waited until the last minute to decide we were going to order wristbands for our company picnic. I found 24hourwristbands.com searching on Google. The order placement was easy and service was very prompt. We received our order in plenty of time and they looked great!

  56. Everything I order from here is GREAT!

    I continue to re-order from here and am always very pleased with whatever it is I order!

  57. I only wish the text inside the bracelet had color like the outside for promotional purposes. Instead it is just imprinted and left the color of the bracelet.

  58. Easy, great quality & affordable!

    I have ordered wristbands twice now and have been satisfied both times! The designing process is easy, the bracelets arrive a couple of days earlier than quoted and the quality is fantastic. They also offer discount codes. I got 100 bracelets for $52 on my 1st order and 200 bracelets for $70 on my second order. I am selling them at $3 each & more than tripling my money. And for someone who just got laid off and who’s husband has stage 4 brain cancer, this has been a huge blessing. Thank you 24 hour wrist bands ❤

  59. Job well done

    The wristbands were excellent. I received them in a timely manner and they were just what I ordered. Great job! I hope to do more business with you.

  60. Koozies

    Fast service

  61. Fast service

    Everything I asked for was delivered in a timely fashion, and there were no hiccups in the printing or the quality…

  62. Great Service

    I ordered full color lanyards for an event. Communication between customer service and I was great and we were able to work out the one issue on my end with no other problems. Lanyards looked better than the proof and arrived a couple of days earlier than anticipated. Will definitely be ordering from here in the future.

  63. Satisfied Customer

    I ordered non nylon bags and they came out beautiful! I received my order sooner than expected. The printing was professionally designed. Very happy!!

  64. Very Pleased & Easy to work with

    Very pleased with the wedding napkins & cozies. I paid the $10 to preview before printing. We had several emails back & forth, end product was exactly what I wanted. Shipping was very fast & Customer Service was outstanding. Don’t know if it makes a difference, but I paid to have my items MADE IN THE USA. I will order again.

  65. I was satisfied with my order and the recipients were pleased as well for our event.

  66. Good stuff

    We ordered custom bands for different areas of our festival. They were quick, inexpensive and worked like a charm. Our sponsors loved seeing their logos on the bands. Our security people were able to identify which people were allowed in various areas. We had a great experience with 24 hour wristbands!

  67. Personalized Napkins for an event

    The personalized napkins looked as we imagined them!

  68. Great price, Great quality, Great company

    This was my first experience with 24hourwristbands.com and I was very impressed with the price, quality and the variety of options. We purchased wristbands and they came during the time frame when they said it would. All who received a wristband loves them! I was told about this site from a friend and I will now tell others about them.

  69. On time and perfect again!

    On time and perfect again!

  70. easy and done

    I order buttons and they were fine and came on time. No problems here.

  71. Great and Quick Service

    I ordered 1000 wristbands, 500 of two different colors. they came quickly and were pretty easy to order. one of them was a custom wristband we used for a private event- definitely worth it because no one was able to replicate it.

  72. Product was awesome!

    Ordering was quick easy, I loved the pricing breakdown being very transparent. being able to add our own design was fairly simple. Product was a hit at our conference -will order again.

  73. Customized tats!

    We got temporary tattoos from you, and we love them! They’re 2″ X 2″ and are a nice size; large enough to be easily seen.

  74. Exceeded my expectations

    The customer service was great. They won’t put your product out until they know it’s what you want. The final product was vibrant and high quality.

  75. They arrived on time.

    The customer service was very helpful. And I appreciated the bands
    arriving when they were supposed to arrive.


    I would give them 0 stars if I could. Worst company ever. I paid extra to have them delivered by a certain date. They arrived 2 weeks afterwards, well after our event. They claimed that they don’t guarantee delivery dates, even if you pay extra for them. What a rip off! DO NOT BUY FROM THEM EVER!!!

  77. Easy to work with

    Easy to order, good service if there are any questions. Handles have broken on some bags is my only critique, but that is probably common on a large order. I’ve used more than once.

  78. Custom Patches turned out awesome!

    We ordered custom sewn patches of our company logo. They came out looking amazing! We even had the production artist contact us to make sure the fine detail was what it should be.

  79. Exactly what I ordered

    They are just like we ordered with a few exceptions the green looked different on line darker and it took two days longer to get them. But still very easy to order and great quality.

  80. Great experience

    Was exactly what I ordered! Shipped fast and worked great! Kids loved them. Will definitely shop here again and will spread the word on the company.

  81. Good quality product

    I was very pleased with my product and there service.

  82. Excellent

    I ordered two different types of wristbands for our youth group. They look exactly how designed and I am pleased.

  83. They will be perfect for our party

    Website is easy to use and bracelets look fabulous

  84. fast

    wristbands came fast but not right color.,., but it still worked out

  85. Wristbands were not sticky

    Many of the wristbands had to be thrown out because the adhesive would not stick properly. We had to press very hard to get most to stick. It made our check-in line at our event move slower than it should have. Very disappointed and hoping for our money back.

  86. They are criminals

    Thieves and con artists. Took our money and gave us nothing

  87. Great Product. Quick Delivery.

    Great Product. Quick Delivery.

  88. Very Satisfied!

    Wristbands came out exactly as I designed and were delivered in a timely manner

  89. Custom Napkins for Wedding

    Napkins turned out wonderfully and in time for the Wedding Reception

  90. Great wristbands, and service!

    I tried to order wristbands from another website/company, and I had a frustrating experience. What was suppose to take 7/10 days to process and deliver ended up taking more than 4 weeks, and my order was not even processed, which is lucky because I was able to cancel the order.

    Because of this, I was extremely anxious ordering from any wristband company, fearing that my orders will take way too long to be delivered, and my deadline was coming up quickly.

    I decided to try 24hourwristbands.com, and before I placed my first order, I seeked help from their chat, and Murphy answered all my questions and assured me that my order will arrive in time.

    They kept me updated with my order and my order arrived in perfect time. I was excited and relieved as I quickly opened the bag of wristbands, and they looked great! I will order from here again very soon. You guys are amazing!

  91. Highly arecommend!

    Great price, fast service, and good quality wristbands. I bought them for a cruise and had a blast sharing them with my group, the crew and other passengers! They were a hit! Thank you!

  92. Nicely Done!

    Our product came in timely, and the art was well executed.

  93. custom halloween party tattoos

    web site easy to navigate fair prices order was delivered 2 days early

  94. Great Company

    We buy a lot of products from this company for great prices. Always quick shipping and great experience.

  95. Love our Wristbands!!

    everyone loved the bands!! great product fast shipping!

  96. Very satisfied

    Very satisfied with the wristbands I received. Exactly as ordered and delivered promptly.

  97. Great product and service

    The website was easy to use and I received the product within a week from the date of the order! Great quality and price!

  98. Repeat customer, great quality and price

    I’ve ordered “premium” wide polyester lanyards twice – about $1 each for 100 – with custom text. The premium polyester is silky and sturdy, and the colors and printing layout looked exactly like the on-screen image. I will DEFINITELY use them again.

    PS Lanyard orders were for (1) a Burning Man kids camp (for both kids and adults to affix fun buttons to, and hang sunscreen from) and (2) a Girl Scout troop (for both kids and adults to wear emergency contact cards during field trips)

  99. Good

    Bracelets were all in good condition and looked very good!

  100. First time buyer

    Received the product in a timely manner and the quality is exceptional.

  101. Red Ribbon Week Bracelets

    Designing 800 bracelets for our school’s Red Ribbon Week was fantastic. The only downfall, is that I paid extra for shipping so that they would arrive by a certain day and they were two days late. Next time, I know to order earlier and give more time for the delivery.

  102. Satisfied

    We received or order quickly and were satisfied with the product.

  103. Quick and accurate order

    Always a pleasant experience when I order from 24WB… order is always accurate and delivery is timely!

  104. Quick and Easy

    Wristbands came just in time for the event! Even with a day or two to spare. Would recommend using their service to anyone looking for affordable products to improve your company.

  105. Great job, thank you!

  106. MHHS

    The experience was wonderful and very easy!

  107. Exactly what I ordered

    Great experience. I ordered wristbands for a HS Football event and needed them in 10 days. I ordered 100 and got 100 free. They were exactly like the picture awesome work. I did the expedited shipping that’s not truly guaranteed but I received my package exactly on time. I will use them again.

  108. Wedding Shot Glasses

    We ordered custom shot glasses for our wedding and they came out great. Everyone loved them as a keepsake. The order arrived on time as promised. My only negative comment would be that the design templates showed the ability to use two colors on the shot glasses, but I learned after the order they can only screen print them in one color. It would be good to note that somewhere when you are designing the glasses.

  109. Great

    Was great. Now stop emailing me

  110. Bracelet

    I ordered a bracelet, received it and it was very thin and snapped in half when putting it on. Filled a form out to complain and request a refund, but they failed to do so because I threw the packing slip away. Highly disappointed for the cost.

  111. Quick Gifts

    This company was great in getting my order out in a timely fashion. I highly recommend using them.

  112. Awesome Wedding Favors

    I am so happy to have found this website off a Google search. I couldn’t believe the price and quality of the shot glasses and koozies I ordered. The website was easy to navigate and I was able to create my own personalized shot glasses and koozies. I even made a mistake on the design template and I reached out to a customer service agent via their “Chat Now” feature and they were able to correct my design flaw and deliver a quality product. I have already recommended this site to a wedding Facebook group of over 1500 members and they could not believe the prices and quality of my wedding favors. I will definitely use this site again in the future!



Beechnut Street 14550
Houston 77083 TX US
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Reported Loss :268 $
Severity of Scam :High
Reported by : jeffsimon5
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