I ordered 72 imprinted blue mugs from 24hourwristbands.com operated by Netbrands Media Corporation. There was imprinting done on the mugs and they looked great on their website. They arrived just on time and I was happy to receive the order on time. However, my happiness was very short lived. I pulled out the first mug from the box and that was smeared and scratched. I checked the entire box and found out that around 50 percent of the mugs were scratched or smudged.
While I was making the order, I saw the details of the product that clearly mentioned about the quality of the mugs. It stated that the mugs were dishwasher and microwave safe. It was also written that the ink was non-metallic. To check the same, I put two of the mugs in the dishwasher and the ink came out. After this, I contacted the company for a refund. I even sent them pictures through their ticketing system.
To this, they replied to send the pictures of at least 15 mugs. I sent them a picture with 21 mugs. They were convinced and proposed me a refund of 35% on those 21 mugs of around $15. My order was of $268. That amount was not acceptable and I informed them about the same. Later, they said that they would give me a refund of $40 and 10% off on my next purchase.
How could they ever think that I would order again from their website. Finally, I agreed to put the things behind. They said that they initiated my refund. However, I never got my refund back. I even tried contacting them after few weeks. But, there was no proper response and they kept telling me that it takes time.
It was a very poor experience to deal with 24 hour wrist bands. I feel that their refund policy is just an excuse to make you go away. They never reply fairly and their business is a garbage of lies. Please note, I washed all those mugs with my hands in hot water and the imprints was all gone.
It was very poor quality. They mentioned on the website about their product that it was dishwasher safe. I think that was a misleading statement. They did not mention anything about the imprints. What a fake company and phoney advertisements.
I would never ever order from 24hourwristbands.com scammers and their online review can tell you a lot of hidden stories that talk about their wrong treatment. These people are not trustworthy and will never refund your money whatever the reason may be.