If you are a veteran in buying a house and don’t need any support or guidance, where you only need someone to push papers then I would suggest Red Hilton to be your agent.
I was a first time buyer and was given Reds name by the bank.
When I first met with Red I was impressed by her knowledge and enthusiasm for helping me find my first home.
I was very open about needing assistance through this process, being a first time buyer, and she seemed to be willing to help me.
She quickly got me set up into looking at homes, and needless to say got involved with a short sale.
I understood this was a long process, however around 5 months of waiting for the bank (and not getting any answers) I informed Red that I was starting to look at other homes.
Red quickly got short with me and made this almost impossible.
I was told over and over again that I “don’t understand the short sale process” and “should never have gotten involved with a short sale if you’re not willing to do the process of a short sale”.
After many arguments of wanting to see other houses, and being told I’m not legally allowed to see any other houses, I called my attorney where he informed me that my drop date (where I was legally allowed to walk away from this sale) was two months prior to this and I had every right to look at other homes.
After this, Red hesitantly opened up to the idea of looking at other homes.
While searching other houses, the original sale was accepted and we continued with that sale.
We were about a week away from the closing date where I got an email from Red stating that I need to sign this form and send it back.
When I asked what it was, she told me it was a modified PNS.
I had asked what had changed on the PNS where she explained to me that the 5K concession was removed.
She then stated this was changed back when we first started this process (at this point 8 months prior) and we had known this all along.
I explained to her that this was never the case and that the 5K concession was always part of the deal. Red began an argument and was very persistent that we knew about this all along.
I looked back in all of my emails, conversations and signed documents and the 5K was always listed.
Red called me the next morning with a list of excuses as to why this was overseen (she was on vacation and handed the case to my attorney at the time, the other agent had personal issues, there were emails between agents about this but never was settled…and so on).
I explained to her that I was upset about all this and that I felt like this was an unfair situation.
Red instantly began yelling at me where she again told me how I just don’t understand this process and that I was, “playing the victim”.
I instantly lost all respect for this woman and realized she had her own interest in mind through this entire process.
She was never invested in this sale, and seemed uninterested the entire time.
I understand sales change with short sales (no matter how many times she used the excuse of me just not knowing the process), it was more frustration that Red didn’t know any details of my sale and turned it around on me.
She is hot tempered, insulting and completely unprofessional and I will not be using her in the future nor I will be suggesting her to any family or friends…or anyone in that matter.