Grossly negligent. I’m the owner of a small company and when I hired my first employee I contacted Payroll Rx to take care of my payroll including payroll taxes and insurance because I didn’t know anything.
Since the beginning, they made mistakes like not filing worker’s compensation and blaming the worker’s comp insurance agent.
When I finally decided to close my account with them, they literally took months to close it and did not reply my emails for the status request.
I RECEIVED A DELINQUENT NOTICE for unemployment taxes and when called them Stephanie said “is an old notice” don’t worry everything is taken care of. At that point, I call the Workforce account because I couldn’t trust them anymore, and they confirmed the report has NOT been file that quarter.
I called back Payroll RX just to hear everything was taken care of again until I said: “I just got off the phone with Workforce Commission”, and subsequently requested the account and passwords for all my accounts so I can see for myself the status of my Company in all of them.
If you don’t know anything about payroll and want to rest assure the company you hire is taking care of payroll headaches, please steer away from Payroll RX.