We felt like Keeping Your Balance really misrepresented their services and charged us after we declined to use them. Walked away feeling fleeced.
Back story: We went to KYB for assistance with our taxes because we wanted protection from a possible audit (our house burned down last year and we figure deductions from this might raise a red flag).
We made this clear when we called and scheduled an appointment as well as when we had an initial meeting.
At the initial meeting we were told that the representative was not sure what audit services were included but he said, “I am sure we would help walk you through a paper audit.”
We left the meeting feeling okay with this only to receive an e-mail that audit services were not included in KYB’s services.
We immediately said if this was the case we did not want to use them only to be told work had already been preformed and that they would be charging us regardless of the fact that we would not be using them to file our taxes.