My Wife had a very bad clotted hemorrhoid when she was 38 weeks pregnant.
When she called to ask for an appointment she was told she had to wait 1 week.
This was not a big deal at the time but 4 days latter she ended up in the Emergency room due to the issue.
After this visit the issue appeared to be coming back. Still 2 days from the appointment scheduled with Dr. Laura Gladstone.
My Wife was in tears and tried to get the appointment moved up and the DR. refused to make a special exception and see her.
Even when the OB and Primary care doctors called this doctor still refused to make a special appointment to see my Wife.
This is when I as her Husband called to try and help. I pleased for an earlier appointment which included a 1/2 hour wait on hold.
When they said they could not see her earlier I then asked if she could at least be the first patient on the day of her appointment instead of the current time which was the last appointment.
The Doctor still refused to budge or do anything to help my Wife. At this point I became agitate and told them that this is not the service that I have received in my 15 years at the Poly Clinic.
Both my Wife and I have had our doctors here for 15 years and they are all so great.
I said I have never heard of a doctor not helping out a 38 week pregnant woman who is crying from the pain.
This office was cold and had no sympathy at all. The receptionist had no sympathy and neither did the Dr. Gladstone who I waited for over 1/2 hour to just say that she would not help.
I told them that I planned on filing a complaint based on my experience.
The AWFUL thing is that after my call they said I was rude to the receptionist and that they would not be willing to see my Wife at all.
So now they are punishing my Wife because they did not like the urgency/concern that I had.
My instincts were to help my Wife and I would have thought that any Doctor would have had a moral and ethical obligation to help.
My Wife called in tears, Her OB office called, Her primary care doctor called, and her Husband called. We were all rejected by this office.
Thank goodness that the other great doctors at the Polyclinic do care and helped out and saw my Wife the same day and now today she is feeling much better. I would not recommend this office.