Dr. Jenny Tan is not personable and doesn’t take the time to listen. Another reviewer mentioned she talks fast.
To me she came across like a robot reading from a textbook.
Not only talks fast but also without a break so it’s hard to remember what question I wanted to ask after she was done with her whole speech.
I brought up 2 concerning symptoms on my previous visit and she brushed them off saying they were normal or not health related.
She didn’t ask any additional questions. I asked my friends who are physicians and they all said it is not normal and that I should tell my doctor.
I was ONE minute late to my last appt. Granted it was one minute past the 15 min grace period but ONE minute due to traffic.
Appt at 4:15pm, parked at 430, jogged to the door and waited for the receptionist to see me and pull up my record 431.
Receptionist went back to talk to Dr. Tan, came back and let me know Dr. Tan would not see me because I was past the 15 min grace period.
I had driven 50 mins to get there. I called to let them know I was on the way.
Would’ve been nice to know if I was one min late Dr. Tan would not see me.
Dr. Tan wouldn’t even take one question. A different older African American front desk lady tried to explain I only had a 15 min appt so the Dr was already with her next patient.
I have a 15 min appt and a 15 min grace period to show up so if I was one minute earlier she would have still seen me for 15 mins? That’s a 30 minute window.
And when I called the office another day they let me know Dr. Tan takes her last patient of the day between 3-415pm.
That means she wouldn’t have a 430 appt. I’m pretty sure the other receptionist wouldn’t go back twice to ask Dr. Tan if she’ll see me if she was with another patient.
I understand doctors can’t keep accommodating patients who show up late since it’ll make other patients wait longer.
But I knew I was the last appt. And my visit wouldn’t have taken more than 5 mins.
Both my appts were at the end of the day so maybe Dr. Tan is just lazy and heartless when she wants to leave.
I would say zero stars, but the office is new/clean, staff is efficient, easy to schedule appts on MyChart, and there’s a blood draw lab in the office.
MyChart also makes it easy to find a new doctor. 🙂