i have had accounts with City National Bank for nearly 10 years, with over 35,000.00 in those accounts at any given time.
I had a hospital issue a credit for the amount of 1600.00, i was informed by 3 different reps that the credit may take 3-5 days to appear in my account, here it is the 5th day, with no sign of credit.
After spending 3 full days trying to reach someone that could help me locate said funds, all reps at city bank informed me that all i could do was ‘sit and hope the credit appears!!’.
I explained that those funds will be going towards the bill for which my dog had incurred in er. without the funds, i could not get the necessary help in saving his life.
I was told that they could not help me . therefore i am closing all accounts and taking my business elsewhere.
If youre shopping for a competent staffed institution that stands behind their customers and holds true to information given, steer clear of this ‘institution’.
I inquired to the ‘supervisor’ if i was an elderly person on a fixed income, and would starve without those funds….i received no response.
Of course i honestly didnt expect an answer, of course