Having had this agent for years things were smooth as long as I didn’t have any contact with the main agent or staff. Multiple mistakes on several occasions have led me to leave this place in a hurry. Yes, very friendly, but not very proficient at their only task.
– Told my towed vehicles were covered under my truck policy and when I called to file a claim on my RV suddenly I was supposed to have an individual policy for the RV after I specifically called when I purchased the RV.
– Same vehicle, I called to lessen my insurance on truck which I use for seasonal camping, etc. It was sitting in secured storage and I wanted minimal insurance. Her staff cancelled my policy and I only found out weeks later after a random call about my vehicle. Going to her office to discuss the issue, she only blamed me and not her incompetent staff.
Everyone has a bad day but I don’t feel my better interests are covered, not because she may not care but the consistent inconsistencies from the main agent and now passed onto her staff.