Our first year working with Jan was great. She was thorough and inexpensive.
This year we went in early March, hoping to get our refund ASAP.
On tax day we had heard no news of our tax status.
When I called they explained she had filed an extension and we’d hear by late April or the first week in March.
Frustrating, especially given that this was news to us on fling day!
It is now May 24th and our taxes are STILL not done.
The only communication has been when I have called to inquiry on our status.
I have also never received a response to the emails I have sent to Jan, although the secretary on the phone has confirmed they’ve been received.
HORRIBLE SERVICE and COMMUNICATION. I am still waiting and wondering what is going on…