I read a lot of reviews before deciding to go to Zebnas movers. I thought that it must be too good to be true with all of the 5 star reviews AND I thought correct.
The process to book them was easy and seamless which is why they are even getting 2 stars. I was moving a fully furnished 3 bedroom house into storage. We spoke about the cost, if I needed to keep blankets on my items while in storage and what would be wrapped. But how do you only bring one roll of wrap and run out before you can wrap half of my sectional or glass curio cabinets? The guys said we could wait to get more but since you are paid by the hour, I am not going to pay you to sit around because you were not prepared.
I asked the truck to be loaded a specific way to ensure that I had access to my clothing once it was in storage…i was completely ignored. The guys loading the truck did not use any rhyme or reason so they could not get everything on the truck in one trip (at booking we went over what was in my house so I went with your professional opinion on truck size). My father and I had to pack the storage unit because the way the guys were packing the unit everything would have never fit.
So…ill prepared, did not listen, truck was too small, my dad and I did half the work and to top it off one mover fell and cracked the drywall in my house and the foreman tried to tell me that it was like that when they got there. I appreciate the worker, who was clearly new, for speaking up and telling the truth because the other guy was adamant that they were not at fault. After all that, they offered me $50 off. Who can repair drywall and paint (because I was going to closing the next day) for $50?
After what seemed like going back and forth forever, I paid more than what I should have for the quality of work received. The discount offered didn’t even cover an hour of work with my handyman and the repair was definitely more than one hour of work. I would not recommend using this company and seriously regret using them. I pray that my furniture that they stacked in my unit prior to my dad and I getting involved isn’t damaged.