Windows On Washington

so we will probably end up replacing them with another firm

We chose this firm in part because of their reputation and we were thoroughly disappointed. We did a whole-house window replacement with them and I will say the the installation itself was professional. However, the doors they installed were not the doors we ordered and were out of compliance with our homeowners association requirements; the screens were not the type we ordered, and two of the windows were defective (the factory’s fault, not WoW’s). It took months to get these errors fixed, errors that mostly would not have occurred if Windows on Washington had not been careless up front. They did eventually rectify all the problems and they did not attempt to evade their responsibilities, so at least that was good.

It’s been a little over six months since the work was completed and both of the doors are starting to fail. I’m not sure if they are under warranty, but even if they are I am reluctant to use Windows on Washington again, so we will probably end up replacing them with another firm, a waste of thousands of dollars.

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6 reviews on Windows On Washington

  1. Windows On Washington Scammer

    Never followed through, called to schedule an estimate, they never called back as promised.

  2. I tried getting help with my damaged roof and was put through the ringer for two months.

    I tried getting help with my damaged roof and was put through the ringer for two months. It first took a month to get the inspector out, which was fine I guess, it was after a storm… But then I was told I’d get the estimate that same night and I did not.

    I called back the next week and was told they’d follow up. I called back the following week and received the same response. I called back the subsequent two weeks and got the same response. It’s now been two months since I first contacted them and I need to just move on to a different contractor.

  3. My recommendations

    I wonder what the happy reviewers who recently had work done will have to say about the quality of Windows on Washington’s work a few years from now.

    About years ago I used this company to install Hardie panel and Azek trim. I’ve subsequently learned that both were installed incorrectly and now have some significant remedial work that needs to be done.

    I also had replaced the roof prior to the siding and trim work. The roof leaks now. Had a roofer come in for repair estimate. Windows on Washington damaged the roof, too.

  4. so at least that was good.

    We chose this firm in part because of their reputation and we were thoroughly disappointed. We did a whole-house window replacement with them and I will say the the installation itself was professional. However, the doors they installed were not the doors we ordered and were out of compliance with our homeowners association requirements;

    the screens were not the type we ordered, and two of the windows were defective (the factory’s fault, not WoW’s). It took months to get these errors fixed, errors that mostly would not have occurred if Windows on Washington had not been careless up front. They did eventually rectify all the problems and they did not attempt to evade their responsibilities, so at least that was good.

  5. we were completely satisfied with the experience.

    We had Windows on Washington do both our windows and our roof. I wanted gutter guards as well, but they don’t do them if you already have gutters in place.

    For windows, WoW is great. They have a high quality product (Okna), and their installation team is very good at what they do. They were communicative before and during the process, and they had 20 windows installed in less than 8 hours.

    We had one minor issue (someone left a razor blade lying around on a couch cushion, which they immediately apologized for), but other than that, we were completely satisfied with the experience.

  6. WoW should be considered strongly by anyone needing

    My experience with WoW during installation of new windows in my home was outstanding from the start. Greg provided excellent detail on the products available and answered all my questions. I ordered high quality windows and the WoW main office team gave me feedback on the estimated delivery date, following up to keep me informed until the windows were ready to be installed.

    They worked with me to reschedule my installation based on my travel plans, and the team arrived on time, ready for the job. They were terrific in preparing my home for the work, protecting and keeping it clean, and completed the installation in one day as planned. The final result is actually better that I expected… WoW should be considered strongly by anyone needing

Rock Haven Way 23465
Sterling 20166 VA US
Get directions
Reviews:6
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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