William N Thornton

lack of customer service skills,

I cancelled my appointment with Thornton William, DDS because they ‘required’ my date of birth AND social security number in order to make an appointment. She explained it is their ‘protocol’.

My experience is this information is collected at the first appointment.  In addition, I was calling because of a toothache and was only was offered an appointment over one week away.

I am sure the dentist is ‘incredible’, but with a front desk with a lack of customer service skills, who know how the doctor would be.

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3 reviews on William N Thornton

  1. This clinic has the worst admin staff ever

    This clinic has the worst admin staff ever. They randomly cancelled my appointment and when I showed up on time in person all they told me was that the staff who inadvertently canceled my appointment left the clinic and I should reschedule for another day.

  2. Dr. Thornton is awesome.

    Dr. Thornton is awesome. I recommend him to everyone who has either moved to town or who is looking for a new Dentist. He is friendly and reliable- all around great experience.

  3. amazing office!

    amazing office! The waiting room is so comfortable and the people are very nice. I actually enjoy getting my teeth cleaned now! LOVE LOVE LOVE

Reported Loss :250 $
Severity of Scam :High
Reported by : anonymous
Views :