I cancelled my appointment with Thornton William, DDS because they ‘required’ my date of birth AND social security number in order to make an appointment. She explained it is their ‘protocol’.
My experience is this information is collected at the first appointment. In addition, I was calling because of a toothache and was only was offered an appointment over one week away.
I am sure the dentist is ‘incredible’, but with a front desk with a lack of customer service skills, who know how the doctor would be.