William N Thornton

lack of customer service skills,

I cancelled my appointment with Thornton William, DDS because they ‘required’ my date of birth AND social security number in order to make an appointment. She explained it is their ‘protocol’.

My experience is this information is collected at the first appointment.  In addition, I was calling because of a toothache and was only was offered an appointment over one week away.

I am sure the dentist is ‘incredible’, but with a front desk with a lack of customer service skills, who know how the doctor would be.

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1 review on William N Thornton

  1. This clinic has the worst admin staff ever

    This clinic has the worst admin staff ever. They randomly cancelled my appointment and when I showed up on time in person all they told me was that the staff who inadvertently canceled my appointment left the clinic and I should reschedule for another day.

Reviews:1
Reported Loss :250 $
Severity of Scam :High
Reported by : anonymous
Views :

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