West Seattle Vision

Terrible customer service

Wow, terrible customer service with West Seattle Vision! I showed up less than 10 minutes late for an appointment and I was turned away. It was at 2:09pm on Thursday afternoon and my appointment was scheduled for 2:00pm. Apparently they are overbooked for the afternoon and they offered absolutely no flexibility in accommodating me when I showed up in what is considered a very acceptable grace period.

It seems this place is severely understaffed as I had to make my appointment over a month out. The receptionist had the gall to suggest rescheduling for another weekday at 1:00pm- even though I told them I had already left work early to get to my appointment and rushed over to make it. So, lesson to all- if you have the audacity to show up a few minutes late, you shouldn’t even bother going in.

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2 reviews on West Seattle Vision

  1. I was really happy with the service and care.

    I was really happy with the service and care. The ONLY thing that I can complain about is possibly the time it took to get the initial appointment (2 weeks from the call) but if you are busy you are probably good. There was also a snafu with my follow-up appointment.

    I left 2 phone messages to reschedule but neither were returned and I continued to get messages alerting me of the appointment (I needed to cancel) and also a message saying I missed the appointment. This was annoying BUT they got me in the next day to do the follow-up with no problem.

  2. I and my kids have been under Dr. Chow's care for more than 10 years

    I and my kids have been under Dr. Chow’s care for more than 10 years. Dr. Chow is always attentive, so pleasant and easy to talk to. Based on our experience, we feel he always has the best interest of his patients in mind and offers the best options for the treatment and eye care.

Reported Loss :250 $
Severity of Scam :Extremely High
Reported by : anonymous
Views :