West Lock Service

Bad Customer Service

Pretty much the scariest / worst experience I’ve had with West Lock Service. When I first called everything seemed fine and the person on the other end of the line said he couldn’t be there today and that I should call someone else. Then he called back and said that he’d make a U-turn and actually come help me out. Awesome!

When he got here though, he immediately became very defensive and shady once he saw my boyfriend. As we were walking up to our apartment, we were thanking him for coming and joking with him. However he found nothing funny and gave off the sense that he was on drugs or just really on edge for some reason despite being very nice on the phone.

Once we got to our door he started to work, but within 5 seconds asked my boyfriend to leave because he felt “under pressure.” Of course, we said no. This guy just looked so cracked out and the tension was so high in that moment. Obviously we said no and that he should probably leave. He just looked so deranged and had such an unpleasant attitude that I thought for sure we were about to get robbed.

As he walked away he just cursed us off repeatedly. It was such a horrible experience and left me shaken up for the next couple of days. Do not trust this company!

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3 reviews on West Lock Service

  1. I will definitely use their services again.

    Finally a locksmith the deserves five stars. This guy was super nice from the beginning to the end. He understood my situation and he probably came to help out. It was a difficult lock but he was managing to push through it and get the job done. Me and my wife praised him as our little dog barked in celebration after opening the door to rescue him. I will definitely use their services again.

  2. I will use the service again if I need it.

    I used these guys when are employees locked themselves inside of the warehouse. It was a scary situation but he came within 15 minutes. The door was unlocked within five minutes. And the price was pretty affordable. The guy accepts credit card and he’s very friendly. I will use the service again if I need it.

  3. It was very easy and straight forward.

    Awesome customer service – Awesome response time!!! The service was professional and the work was done quickly. It was very easy and straight forward.

San Francisco 94110 CA US
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Reported Loss :198 $
Severity of Scam :High
Reported by : anonymous
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