I am sad to say that our recent experience at Wesley Medical Center may be our last.
For over 40 years my family has used Wesley exclusively for acute/elective medical and surgical care.
My mother was recently admitted to the hospital for an acute illness and the communication between the hospitalist physician and our family was very poor.
In the end, the hospitalist was blaming us for the miscommunication issues when he didn’t explain why he was making the decisions he was making.
When I asked him to explain his actions he became very defensive and started down a he said/she said road to nowhere.
As an attending hospitalist physician, it is his responsibility to ensure that information is conveyed in a clear fashion and to manage patient and family expectations.
As a physician myself, I would never have been so argumentative or disrespectful to a patient or their family.
In this day of HCAHPS scores and Healthgrade ratings, having such a poor bedside manner can have implications for payment to hospitals and physicians.
In the past, Wesley Medical Center was my first choice for healthcare in Wichita–that certainly isn’t the case anymore.