Wesley Medical Center

Poor Communication

I am sad to say that our recent experience at Wesley Medical Center may be our last.

For over 40 years my family has used Wesley exclusively for acute/elective medical and surgical care.

My mother was recently admitted to the hospital for an acute illness and the communication between the hospitalist physician and our family was very poor.

In the end, the hospitalist was blaming us for the miscommunication issues when he didn’t explain why he was making the decisions he was making.

When I asked him to explain his actions he became very defensive and started down a he said/she said road to nowhere.

As an attending hospitalist physician, it is his responsibility to ensure that information is conveyed in a clear fashion and to manage patient and family expectations.

As a physician myself, I would never have been so argumentative or disrespectful to a patient or their family.

In this day of HCAHPS scores and Healthgrade ratings, having such a poor bedside manner can have implications for payment to hospitals and physicians.

In the past, Wesley Medical Center was my first choice for healthcare in Wichita–that certainly isn’t the case anymore.

Is Wesley Medical Center a legit?

Wesley Medical Center is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 6 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Wesley Medical Center located?

Wesley Medical Center is headquarted at 550 N Hillside St Wichita, KS 67214. You can contact Wesley Medical Center by dialing (316) 962-2000 or visit their website wesleymc.com.

How much monetary loss is incurred by Wesley Medical Center’s customers?

According to Wesley Medical Center’s customers, a monetary loss of US $3658 has been reported. The severity of entire incident reports is medium.

Write a replay to Baylee Smith Cancel reply

Your email address will not be published. Required fields are marked *

6 Reviews on Wesley Medical Center

  1. Wesley ER department decline in patient care

    HCA Wesley Medical center has always been my preferred hospital for myself and family for over 30 years.
    I am a past employee of Wesley and have loved the care I have received.
    I am sad to say I will NOT return for any services again.
    After being ill for 3-4 weeks I and literally in bed 24/7 I went to the ER for shortness of breathe, ear pain, sore throat and a cough that brought me to my knees.
    I checked in at 2:30pm (they checked my O2 sat (oxygen level) while checking in and I described my symptoms. After waiting for 3 1/2 hours a nurse called me to triage my issues and said well see you as soon as possible. ” your our top priority”. Not once did the RN listen to my lungs. I was sent back to the waiting room. I was taken to a room at 9:00pm!
    Needless to say, my wait was NOT over. I was finally acknowledged by a nurse at 10:30pm.
    This whole time the only things done for me was BP, O2Sat and a chest Xray.
    I have multiple health issues such as COPD, Wegeners (rare autoimmune disease) and the doctor comes in and says you just have a sinus infection.
    I laughed and said can someone listen to my lungs at least? The physician listened and said wow I think you need a breathing treatment.
    I was discharged at 230am!!!!
    Never will I ever go to Wesley hospital again.

  2. 1600 for my blood pressure taken ????

    Didn’t even get admitted to a room at Wesley medical center, was sent to the wrong building a had to pay a copay even tho they saw the paper that I was sent to the ER and not the immediate care. I got billed 450$ out of 1600 covered by my insurance, all they did in both places was take my blood pressure and look at me and did absolutely nothing nor even listen to me.

  3. Never Again

    I have been to several hospital in my life time and your hospital is by far the best your staff are amazing people the only down fault I have found is your head neurologist I had a defibulator removed so that he would be able to do intense studies on weather or not I had a stroke or what was wrong with me and he was quick to judge to insult me and tell me that

    all my sicknesses were up in my head he is more than welcome to contact Saint Francis and see my records what happened to me in 2007 when I had an attack with pancreatitis and I had surgery I spent almost 4 months in that hospital nearly died so for him to tell me that it’s up in my head gave me false hope for cure of whatever happened to me recently I’m pretty sure if I stop taking insulin my sugars would hit Skyrocket so

    I know I’m not making that up in my head I don’t know what kind of doctor he is but I’m very disappointed in your neurologist other than that God has blessed you with an amazing Hospital I will be telling thousands upon thousands of people on my Facebook about your neurologist I’m very disappointed in him I have a lot of people on media across the United States thank you for your service to me and you’re amazing Hospital God bless

  4. If I get a bill from them, it's going in the shredder.

    If I could give a negative review I would. The nurse had to stick me twice to do IV, there was blood everywhere and he didn’t even clean it up. They didn’t let me see the OBGYN as promised, and when I was getting ready to leave, both nurses came to speak with me,

    I let them know I was unsatisfied but I was already leaving and they advised me that the next step is to call security and have me escorted out… obviously I was already leaving. If I get a bill from them, it’s going in the shredder.

  5. Wesley health centers are a NIGHTMARE!

    0 STARS!!! Wesley health centers are a NIGHTMARE!!! How is it that we as patients are not able to contact our clinic/physician? Everything has to be done through a “costumer service” number with RUDE, UNINSTRUCTED PEOPLE WHO KNOW LITTLE TO NOTHING about the services they supposedly provide.

    Today 8-11-18 I called for the most simple thing, the address to the X-ray clinic in Downey. It was supposed to be fast since it was an approved urgent referral. I spoke to Alexis/Alexa whatever her name is. She laughed and hanged up on me twice. I called a 3rd time, and she transferred me from one place to another.

  6. If I could give a zero that would be the rating.

    The attitude of there employees are crappy. Almost every nurse assistant was rude. Out of 6 days and 8 nurses only 2 didn’t treat me like crap because I know the patient health and every medical condition they have and how it effects him. I know what all his baseline vitals. If I asked a question I was treated as I didn’t know anything in most situations.

    I am his advocate, I may not be a LPN or RN, but i have made it my business to know everything about his medical conditions and if something new shows up I will go research it and ask questions until I understand what is going on.

    If I can have a husband with COPD for over 30 years, that is healthy on no oxygen or sleep aides at night because I have worked with his physicians to get him on medications to postpone that as long as possible then don’t treat caregivers like crap because they might not have a degree but they need to listen because we caregivers deal with it every day.

Reviews: 6
Reported Loss : 3658 $
Severity : Medium
Reported by : Anonymous
Views :