Water and Power Community Credit Union

Customer Service

I really dislike giving bad reviews but the Water and Power Community Credit Union truly deserves one.

I needed copies of banking paperwork and was told by the call center representative that I could either go to a branch or fax the request.

I was in San Francisco, so faxing was my only option.

Here is where trouble started: the people at the call center have no information.

They do not know the fax number in which I was to fax the request, nor did they know a phone number/anyway to contact the branch to get that information.

I called during business hours at least 6 times. Not one person could give me any information.

And of the 6 call center representatives, only 1 person actually seemed to care about not being able to help.

One woman actually said “well, what do you want me to do? I don’t have the information”. What customer service.

I am most likely going to bank somewhere else in the near future, and I strongly suggest staying away from WPCU.

One good incident: I went into the Sun Valley Branch, and Jeanette Cabrera listened to me and was actually able to help me, she was apologetic for what I had been through and had a nice disposition.

The reviews, complaints and scams posted about Water and Power Community Credit Union is permanant record located at https://dirtyscam.com/reviews/water-and-power-community-credit-union/ Search for all reviews, complaints, scams and lawsuits about Water and Power Community Credit Union
The reviews, complaints and scams about Water and Power Community Credit Union is posted by anonymous. We at dirty scam are not liable for the content posted about Water and Power Community Credit Union. If you have any concern about this report, you can contact us by using this email.
Is Water and Power Community Credit Union legit? Is Water and Power Community Credit Union quack? Is Water and Power Community Credit Union fake? Is Water and Power Community Credit Union a fraud website or business or person? Please write down your review or report a fraud on dirtyscam.com to raise your voice, you might not be alone who was ripped off by Water and Power Community Credit Union.
The reviews about Water and Power Community Credit Union are no way affiliated with Yelp, BBB, Glassdoor, RipoffReport, Avvo, ConsumerAffairs, Realself, Vitals and Wikipedia.

Rate and write a review on Water and Power Community Credit Union

Your email address will not be published. Required fields are marked *

5 reviews on Water and Power Community Credit Union

  1. the phone system is HORRIBLE

    the phone system is HORRIBLE … takes days for someone to return ur call and after 5 pm ur screwed”

  2. Absolutely the worst

    Absolutely the worst customer service among the several credit unions I’ve dealt with (actually the others have been either very good or excellent). The last rep I spoke with (I believe named Rena) didn’t want to hear my issue about my credit card and pretended to have problems with the phone.

    After establishing a good connection she went silent only to speak when she said goodbye. Very rude. No different than other experiences from other Yelpers. I had to take care of my credit card issue through another means.
    Listen, I’ve been with this credit union for decades – banked with them, applied for loans, and placed my paycheck in direct deposit with them. They’ve gotten worse especially in the personnel they hire.

    ***Update*** Contacted one of their managers (“Allison”) who is one of their long-time employees. She’s a professional: listened to my issue, took care of it correctly, and all with a calm demeanor.

    I was not pleased with my experience when I first posted my review but now her response has made me temper my comments. Thanks Allison for your assistance.

  3. I'm going to stop here. This place is ridiculous.

    Taking my business elsewhere
    1) because I rarely get a call back when they say the will call back
    2) when I contact them via email I never get a response
    3) their site is down often. I went 3 days without being able to access my account
    4) their tellers have an attitude
    5) their customer service reps just pawn you off on other people
    6) their rates are not competitive compared to to other local credit unions

  4. I just wanted to say water and power is a great credit Union.

    I just wanted to say water and power is a great credit Union. I needed a loan,Fernando one of wpcu employee was right their to assist…no hassle great communication what else could I ask for…..thanks Fernando.. if ur needing a loan look up Fernando u wont go wrong.. merry Christmas everyone

  5. Congratulations on providing excellent customer service!!!!!

    I want to thank Larry, Valerie, and Nancy. My loan transaction was much needed. You guys made the whole transaction smooth and painless. Congratulations on providing excellent customer service!!!!!

Sunset Boulevard 1053
Los Angeles 90012 CA US
Get directions
Reviews:5
Reported Loss :3696 $
Severity of Scam :Medium
Reported by : Anonymous
Views :