They proudly say they’ve been in service for 120 years but they have still not learned how to work with customers.
My advice to you in dealing with this company is prior to any work, ask for a free estimate so they can quote you on what work needs to be done and how much it will cost. If they don’t provide this, other companies will. Go else where with your business.
I made this mistake of having them come without first asking specifically for a free estimate. They failed to let me know their rate and that the trip will cost money and I ended up having to pay for their visit despite 1) not telling me what their rates are and that there is a charge and 2) giving an improper diagnosis and wrong recommendation.
For the water condensation leaking I was having, WL Gary recommended I replace the whole HVAC unit costing $4,000+. I had another company come give me a free estimate and this other company said I just needed to replace the insulation around my pipes for $300+ and adjust my water pan. I had the other company replace the insulation and adjust my water pan and that fixed my issue 100%.
I’m super glad I did not trust WL Gary to replace my whole unit after their poor customer service and lack of interest in giving back the money they charged me for doing nothing other than to recommend me I replace the whole unit.