Avoid. I had my first appt on Jan 14 & finally picked up my contacts this past Tuesday 3/17, 2 months later. I went in to update my prescriptions & completely regret it. On my first visit, the doctor was completely uninterested and dismissive when I told her my vision was still blurry. She prescribed me VisionWorks’ brand of contacts AquaTech (claiming this was all my insurance would cover) & that I was to come in the following week for a follow up.
When I went for my follow up I had a different doctor, I explained to her how my vision was still blurry and that the brand of contacts felt scratchy on my eye. She then told me the previous Dr had given me contacts that would not treat my astigmatism (something Dr. #1 did not even mention!!) I was given Acuvue Oasys to try and had to follow up a week later- one weeks turned to 3 due to snow/work.
I finally get back in and need to start my week trial over again (these are weekly’s & my time was more than up) while I was there (it was a Saturday) I ordered the Acuvue Oasys so they’d be ready for pick up during my follow up on Friday. Friday comes and I get my follow up (they will not release contacts until you have a follow up) and they inform me my contacts have still not arrived. I was told they would call me when they did arrive.
A week passes and nothing. Finally on Tuesday evening I call and explain I’ve been waiting for contacts that were ordered 2 weeks ago. They call me back and miraculously they had “just arrived!” …. Right.
The worst part is when I went in for my (2nd) follow up one of the front desk girls was in a screaming match with a patient. I recorded a video Bc I could not believe it was really happening..
Honestly – SLOW & no customer service skills (besides the one Hispanic male, I think his name is Josh) everyone else is rude & clearly have no follow up skills. The 1st Dr rushed me and didn’t even prescribe me correctly. Btw my insurance did cover the Acuvue Oasys! I am totally turned off by this place as are many of the reviewers!