Customer Service is just as important as coverage in Verizon industry. I might as well go with one of the other companies. Why am I falling for the commercials? If I could give less than 1 star, I would.
My complaint is not with this location but with the corporate office where my phone call was answered.
I was being poached from a competitor and decided to allow Verizon to match their offer.
I ordered a new phone, tablet and watch on the 800 number because my order could not be completed online.
I had a family situation at the time and rushed home to let the dogs out around the time my delivery man usually run so I didn’t have to worry about thief of the boxes.
I met the guy in my driveway and promptly stacked the boxes in my dining room without ever opening them.
I didn’t have the frame of mind to activate them because I had to know all my passwords to all my accounts.
Imagine my surprise when reading a technology magazine that the products I had just paid full price for what going to be obsolete in a matter of days when the newest version were released?!
I was still sitting beside at the VA hospital around the clock so I couldn’t get tired up in a call but I made a note to call them later.
As usual my luck sucked. When I called to request to swap out my still unopened items for the newer versions, I had just missed the 14 days returned period.
I was unhappy, disappointed but reasonable.
My life is stressful enough taking care of an disabled veteran, running their household, running my business, dealing with all the red tape and stresses in my professional and personal life, managing my household, my issues and fostering animals for a local rescue.
It is what it is so don’t stress the small stuff.
Fast forward a total of 3 months of paying payments, insurance and not being able to take advantage of all the functionality of new devices.
I finally made time to update all my passwords, charge all my devices and be prepared to spend hours activating and transferring data to three devices.
My phone can verify it wasn’t used prior to this date.
After 14 hours of updates, downloads and making new passwords, I noticed I was sent a phone that has a smaller memory capacity that my old phone.
I never trade my devices in because I keep my data secured. I called CS and the first employee suggested I buy an internal memory?
I asked to speak to her supervisor. The person that answered and said they were a supervisor, refused to give me any information to identify her except her first name.
She then proceeded to be rude, nasty and condescending and when I informed her I was going to record her after I asked her to please treat me with the same respectfully tone I was using.
She told me she would hang up the phone. So they can record me but they will cease talking to me If I record them?!!!
I wanted to pay off my devices and transfer my number to another carrier. She refused to end my service until my bill date!! Nope!
I reminded her their employee sent me the wrong equipment. I stressed to them my needed for the largest memory available, she told me it didn’t matter.
I thanked her and called back to seek a supervisor with a better disposition. Turned out that wasn’t even her correct name she gave me.
After speaking with two professional and kind employees that could not assist me I was reading my paperwork completely and discovered the tablet.
I was sent also has the smallest memory than my old one as well. I didn’t have the heart to see if my watch was right.
So I’m stuck with thousands of dollars of old equipment that will become pretty paperweight in a matter of weeks.
My business uses major amount of storage with every job. I have a state mandate to save my orders for years.
A Verizon employee sent me new equipment that is inferior to my old devices and I’m paying full prize for their mistakes.
My years of loyalty doesn’t matter, the hundred’s of dollars I pay a month doesn’t matter, and I have a bitter taste in my mouth about the entire transaction and how their employee treated me.
I have tried to reach out to the President of the company but people keep hanging up on me.