VanGuard Moving Express

but actions speak louder than words. Learn to communicate.

I chose this company after reading all the good reviews on Dirty Scam. Too bad i can’t add to the good reviews.
The morning of the move, I was at the storage location waiting in the cold. The time came and nobody showed up. So I called, and Bauer told me they are having some truck problem or something, very vague. He told me that they will get there in 30 mins. Waited in the cold, nobody came. Called again, and Bauer said now they are having problems with the truck battery. He said 30 more mins. U know the rest, nobody came 30 mins later. Called and asked what is going on. Bauer got really defensive and said “what do u want me to do?!!” Really? How about communicating with us so that we aren’t waiting for almost 2 hours?!! Do I have to teach u about professionalism?!!
Needless to say, we made alternate arrangements. Really sad that they were so sweet and kind when it came to making the arrangements, but actions speak louder than words. Learn to communicate. Don’t sit there and wait for the customer to call u every time. This is your job!

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2 reviews on VanGuard Moving Express

  1. Thanks a lot, we really appreciate your help and look forward to hire you in the future!

    We were very anxious about our move from Baltimore but from the first call to inquire about your service until your movers left our new place everything was just great! Thanks a lot, we really appreciate your help and look forward to hire you in the future!

  2. I found VanGuard Moving Express on the Facebook yard sale website

    I found VanGuard Moving Express on the Facebook yard sale website. So, to say I was extremely nervous about what kind of service I was going to receive is an understatement! Well, let me tell you…these guys are the most professional team ever and they eased my worries immediately upon arrival. Bauer and the other gentleman he worked with got my stuff wrapped and packed onto the truck so quickly.

    Moving is always so stressful but I was feeling so at ease and happy with the move team! On the way to the new house, Bauer was following me and my dad to the new house. As we were sitting at a red light, we were broad sided by another car. Bauer jumped out to make sure we were ok.

Nutley Street Southwest 3057
Fairfax 22031 VA US
Get directions
Reviews:2
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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