Value City Furniture

I would recommend this experience to no one!

Like many, I seldom leave comments but felt compelled due to a recent purchase/delivery ~$5K. Purchase consisted of leather living room furniture, two lamps and a kitchen set.

Delivery was prompt and HASTY. Dining table legs assembled backwards, one lamp had a cracked shade and the loveseat reclining motor was defective with rusty bolts* (not stock) being used to attach armrests and middle piece. Reported everything immediately and got a little run-around until I spoke to the store manager Andres. He apologized for me having to reassemble the table and stated that the loveseat and lamp would be replaced with new items. Sounded good to me, we even went back and purchased a buffet/server due to the no fuss customer service.

Delivery #2: Prompt and HASTY! Loveseat had a rip on the leather (not to mention the armrest and middle piece fasteners were stripped yet assembled in a jerry-rigged fashion) and while assembling the lamp, the shade was shattered into my Persian rug…still finding glass…once again, the store was happy to replace the pieces with “new” items.

Delivery #3: Prompt and less hasty. Loveseat showed up in plastic…not a box like previous deliveries and was fully assembled…red flag to me…as the item was tipped up, I saw the same rusty bolts* previously used on delivery #1…could be a coincidence (not likely due to them not being stock pieces) or somebody trying to be slick. Additionally, the lamp, in box was dropped off with a “that is yours to do”…I even had to ask them to wait while I went and got a blade to open the box to ensure nothing was broken…taking my time I was able to assemble incident free!

Beyond the time spent, due to no fault of my own, it is my assessment that I was charged FULL PRICE for a REFURBISHED item. It is a shame as all of this occurred to a military member over Memorial Day weekend.

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3 reviews on Value City Furniture

  1. I would recommend this experience to no one!

    I have been having issues with Value City since early in January. Placed an order and suddenly the availability dates changed, cancelled the order. Replaced working with a “supervisor.” Now, two days before delivery – tracking numbers show the items were delivered to the store, but the store seems to not be able to find them.

    Another “supervisor” has been trying to find them – but no luck. The store staff will not deal with it, keeps telling me to call corporate. And needless to say…I have paid for everything. I would recommend this experience to no one!

  2. Stay away from this place at all costs.

    Stay away from this place at all costs. This is one of the worst furniture stores out there. I recently brought a sofa and love seat combo from them and was pretty excited at first until I got to the delivery process. They called and said were going to delivery on a friday between 9:30am and 12:30 pm.

    I called the manager back and asked if I could change the time because I was going to be at work and couldn’t be home. I asked if they could push the delivery back a couple of hours to after 2pm. The manager said no and would not budge on changing the delivery time.

    I said I would cancel my order then but then she said that they would charge a 15 percent restocking fee for something that wasn’t even delivered yet. Just plain old riduculous if you ask me. I hope this post will keep at least one or more people from ever shopping at Value Shitty Furniture!!! Stay Away like all the other posters on here said.

  3. I may suggest having more staff during day hours in case it gets busy.

    Like it says, VALUE city. Value is good, uncomplicated, the delivery was great. Staff was knowledgeable and easy to do business with. I may suggest having more staff during day hours in case it gets busy.

Leesburg Pike 5516
Falls Church 22041 VA US
Get directions
Reviews:3
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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