I twice got new glasses at Urban Eyes, and both times everything was fine, but the third time was a disaster, and I strongly encourage you to consider another optometrist.
I set up an appointment because I was having trouble reading text on my computer screen at work. I went in, explained the problem, and got an eye exam. Dr. Tom encouraged me to try contact lenses; I explained that contact lenses have never worked for me. Dr. Tom pressed, explaining that the technology had improved, so I agreed to give contact lenses another try. I was not surprised when the contact lenses ended up not working for me.
Immediately after my eye exam, the staff helped me pick out a pair of frames and some lenses, and they made the order.
Weeks later I got a call saying that my glasses were ready. I had a flight early that evening and thought it would be great to have my new glasses on my trip, so I left work early and got a cab down to Urban Eyes so that I would still have time to make my flight. When I got there the receptionist looked around for my glasses and then told me that they didn’t have my new glasses after all. I was frustrated and out $20 for a cab, but mistakes like this happen, so I let it go.
A few weeks later my new frames arrived. I wore them for a week and concluded that these glasses were no better than my old ones–I still couldn’t read text on my computer screen at work.
So I set up another appointment at Urban Eyes. I described the problem, and Dr. Tom explained to me, “This frames won’t work with your prescription.” I pointed out that that information would have been useful when the staff members at Urban Eyes were helping me pick out the frames and order the new glasses. Dr. Tom’s attitude was pretty much, “Too bad.” I guess they were so busy trying to sell me contact lenses that they didn’t realize they were selling me glasses that wouldn’t work.
They did not offer me a refund. There are frames that do work with my prescription, but Dr. Tom did not offer to replace the frames they had sold me with a pair of frames that would work. He did offer to order new lenses for the frames they had sold me so that the new frames would basically become “readers,” which is neither what I wanted nor had asked for.
I’m out $300 and I still can’t read my computer screen at work.