Urban Eyes Optometry

Selling me Glasses that wouldn't work.

I twice got new glasses at Urban Eyes, and both times everything was fine, but the third time was a disaster, and I strongly encourage you to consider another optometrist.

I set up an appointment because I was having trouble reading text on my computer screen at work. I went in, explained the problem, and got an eye exam. Dr. Tom encouraged me to try contact lenses; I explained that contact lenses have never worked for me. Dr. Tom pressed, explaining that the technology had improved, so I agreed to give contact lenses another try. I was not surprised when the contact lenses ended up not working for me.

Immediately after my eye exam, the staff helped me pick out a pair of frames and some lenses, and they made the order.

Weeks later I got a call saying that my glasses were ready. I had a flight early that evening and thought it would be great to have my new glasses on my trip, so I left work early and got a cab down to Urban Eyes so that I would still have time to make my flight. When I got there the receptionist looked around for my glasses and then told me that they didn’t have my new glasses after all. I was frustrated and out $20 for a cab, but mistakes like this happen, so I let it go.

A few weeks later my new frames arrived. I wore them for a week and concluded that these glasses were no better than my old ones–I still couldn’t read text on my computer screen at work.

So I set up another appointment at Urban Eyes. I described the problem, and Dr. Tom explained to me, “This frames won’t work with your prescription.” I pointed out that that information would have been useful when the staff members at Urban Eyes were helping me pick out the frames and order the new glasses. Dr. Tom’s attitude was pretty much, “Too bad.” I guess they were so busy trying to sell me contact lenses that they didn’t realize they were selling me glasses that wouldn’t work.

They did not offer me a refund. There are frames that do work with my prescription, but Dr. Tom did not offer to replace the frames they had sold me with a pair of frames that would work. He did offer to order new lenses for the frames they had sold me so that the new frames would basically become “readers,” which is neither what I wanted nor had asked for.

I’m out $300 and I still can’t read my computer screen at work.

Is Urban Eyes Optometry a scam?
Urban Eyes Optometry is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Urban Eyes Optometry legit?
First Urban Eyes Optometry is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Urban Eyes Optometry’s consumers?
There is/are 1 review(s) posted about Urban Eyes Optometry and it indicates that the severity of the scam is High.
Where is Urban Eyes Optometry located?
Urban Eyes Optometry is located at United States. You can contact Urban Eyes Optometry by dialing (415) 863-1818 or visit their website urbaneyessf.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Urban Eyes Optometry’s customers?
According to the report(s), US $300 was the total loss incurred by Urban Eyes Optometry’s customers.
The reviews, complaints and scams about Urban Eyes Optometry are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Urban Eyes Optometry. If you have any issue with Urban Eyes Optometry incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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1 review on Urban Eyes Optometry

  1. Barbara

    Not happy.

    Very pleasant, helpful staff. But…goofed up on my glasses twice (measurement), had to wait each time for replacement pair. Now my expensive (over$700) glasses are falling apart. Not happy.

Reviews:1
Reported Loss :300 $
Severity of Scam :High
Reported by : Anonymous
Views :