Urban Country Designs

This place has some of the worst customer service.

This place has some of the worst customer service I’ve ever experienced. After reading the other reviews, I realize I am not alone. I ordered custom living room furniture. It took months to deliver. It arrived and a few things were incorrect and one piece slightly damaged. I was told to call their service guy. For months I tried to chase him down. After 6 months, I sent my husband into the store. No one in there could even help him. He left a note and a few days later someone finally followed up. They finally sent the service guy. He decided he couldn’t correct and repair at our house and would need to take the furniture for four days. Two weeks later he finally returned my furniture. I didn’t even bother to follow up with the store. I knew they wouldn’t do anything about it. They carry the same brands as other furniture stores in the area and run the same sales. Save yourself the hassle and go someplace else!

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4 reviews on Urban Country Designs

  1. Now we have an empty living room for our holiday open house,

    We ordered some living room furniture from UC only after being promised it would be delivered before our holiday party. The promised date came and went with no delivery. We called to see what happened and were told it would be another month. We then tried to cancel the order … no they had our money and weren’t going to return it. They offered a discount equal to the delivery fee. The furniture was overpriced to begin with. Now we have an empty living room for our holiday open house, Thank You Urban Country.

  2. Run don't walk other way!

    Strongly agree with Paul M! Bought several things here – LR sofa, chair armoire, bedroom furniture. Like their stuff BUT numerous errors made – first sofa covered in wrong fabric!! You wait months – and things are delivered badly dented after being promised by staff they will check status in warehouse .

    Wanted firm cushions got soft, drawers in bedroom chest soo small (why didn’t the designer know ? ) … just biggest hassle headache ever. Such a shame they don’t get working to make it right and on time. Soooooo disheartening! Run don’t walk other way!

  3. You don't need to go here.

    Wish I’d read the above before I got involved. Some nice stuff, some decent prices. In-house designers know their stuff, but have absolutely no idea of customer service. At Urban Country, the customer is always wrong. Find the designers you like and use an independent designer to work with you. You don’t need to go here.

  4. Love the style and selection!

    Love the style and selection! Staff is friendly and knowledgable, and the dogs are cute too!

Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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