Urban Country Designs

This place has some of the worst customer service.

This place has some of the worst customer service I’ve ever experienced. After reading the other reviews, I realize I am not alone. I ordered custom living room furniture. It took months to deliver. It arrived and a few things were incorrect and one piece slightly damaged. I was told to call their service guy. For months I tried to chase him down. After 6 months, I sent my husband into the store. No one in there could even help him. He left a note and a few days later someone finally followed up. They finally sent the service guy. He decided he couldn’t correct and repair at our house and would need to take the furniture for four days. Two weeks later he finally returned my furniture. I didn’t even bother to follow up with the store. I knew they wouldn’t do anything about it. They carry the same brands as other furniture stores in the area and run the same sales. Save yourself the hassle and go someplace else!

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Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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