Urban Country Designs

This place has some of the worst customer service.

This place has some of the worst customer service I’ve ever experienced. After reading the other reviews, I realize I am not alone. I ordered custom living room furniture. It took months to deliver. It arrived and a few things were incorrect and one piece slightly damaged. I was told to call their service guy. For months I tried to chase him down. After 6 months, I sent my husband into the store. No one in there could even help him. He left a note and a few days later someone finally followed up. They finally sent the service guy. He decided he couldn’t correct and repair at our house and would need to take the furniture for four days. Two weeks later he finally returned my furniture. I didn’t even bother to follow up with the store. I knew they wouldn’t do anything about it. They carry the same brands as other furniture stores in the area and run the same sales. Save yourself the hassle and go someplace else!

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1 review on Urban Country Designs

  1. Now we have an empty living room for our holiday open house,

    We ordered some living room furniture from UC only after being promised it would be delivered before our holiday party. The promised date came and went with no delivery. We called to see what happened and were told it would be another month. We then tried to cancel the order … no they had our money and weren’t going to return it. They offered a discount equal to the delivery fee. The furniture was overpriced to begin with. Now we have an empty living room for our holiday open house, Thank You Urban Country.

Reviews:1
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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