This Department Is the worst department in the entire hospital. The receptionists are rude and clueless. The appointment procedures are a joke. I waited a month for an appointment because they are short of therapists. The therapist took down the information and lead me to a bench and instructed me to do some leg exercises. He walks away.
Doesn’t bother to stay with me while I was doing exercises to make sure they were done correctly and to keep count while I was doing them to assure I done the recommend amount of stretches. Then I waited 2 weeks for the next appointment and I asked him about a temporary locker where I can storage my clothes while doing therapy. He pointed very rudely and said Locker Room is over there. I looked and couldn’t find it and He got annoyed and showed the locker room.
I walked into the locker room only to find one bench and lockers the were for employee use only and a employee was having a big lunch in locker room that also has a toilet in the open by bench. Then I asked him when I should come back and for how many appointments. He harshly THE RECEPTIONIST WILL TELL YOU !!!! And he walked away. Then I waited a week and half for my appointment because they were booked. And its not that they are good the reason why they are booked, it just they have their patients schedule all their future appointments in advance and most of the the patients don’t even show for some of them.
This is a problem for any future or current patients to get an appointment Then I came for my next appointment and my therapist was not in and they put me with a therapist who was working with me and another patient, And I had to wait a long time for him to get to me. When he is supposed to treat one patient at a time. After three exercises he comes over to me and tellsme my time is up. He spent more time with the other patient on the time that was mine and I was paying for.
They were supposed to deal with my leg and back. But I had 5 appointments and he never dealt with my back once. he did not do what my Orthopedist requested And these people are of no help. I fired the SOB and now I am with another therapist. Do not use these people they will not help your pain.