University Dental Associates

Rude receptionist

DO NOT GO TO DR WARE! Bad quality of work, they DO NOT CARE ABOUT THEIR PATIENTS OR RESPECT THEIR TIME. Terrible customer service. A filling that was just over 1 year old fell out the other day. My new dentist called their work “interesting and not the way they would do it.” I had been going to University Dental Associates for over 10 years, up until recently I have only had cleanings. I work in Redmond and had been going to him for 10+ years.

I was running late and called ahead to let them know and make sure I didn’t need to reschedule, the receptionist told me she would just cancel my appointment…Really. I called to let them know I was running late, and they didn’t even bother to help me reschedule a cleaning and even worse canceled my appointment. I reminded her that Seattle traffic sucks and I would appreciate it if they could fit me in considering I was on my way.

She went so far as to threaten to “tell the dentist if I have a problem with her decision.” A week later I got a letter saying that I can take my business elsewhere. Un real! They have no problem making you wait but won’t bother to work with their patients who call head instead of showing up late? If you want your fillings to fall out and to be jerked around by a rude receptionist this is the place for you. Horrible!

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4 reviews on University Dental Associates


    If I could give them 0 stars I would. DO NOT PATRONIZE THIS DENTAL OFFICE. I was given a treatment plan for a certain amount of money, purchased a temporary flipper (tooth) to get started with my treatment plan, and when I went back two weeks later, I was told that I needed a “special” type of bone graft, which they would have to order. This is after I paid $400+ for the flipper, travelled to their office, paid for parking and pre-paid them for the bone graft that I was supposed to get that day.

    Then when I got back up to the front desk, I got presented with an updated treatment plan that revised the cost of the bone graft from $435 to $2,265!!!! If I came into the office two weeks ago and they saw the amount of bone that I had in my mouth, why did they not tell me then that I needed “special” bone graft that would cost $2,265???

    Instead they give me a treatment plan that states the bone graft will be $435 and take my money for a flipper. Had I known that I would have to pay $2k+, I would not have gotten the flipper then because I would have had to figure out a way to come up with the $2k!!! So now, I’m stuck with a flipper that I can’t get put in now because this dental office LIED about how much the work I needed done would cost.

  2. I figure I'm getting what I pay for.

    I’ve seen Dr. Ware for more than 30 years. UDA is not the most economical dental service around, but the quality of their work is top-notch and, given my history of dental issues, I figure I’m getting what I pay for.

  3. You get the very best care at University Dental Associates!

    I’ve been seeing Dr. Ware and staff for around 30 years. I have no complaints. I am always well taken care of. The atmosphere is quiet and calming.

    Dr. Ware and his staff are always pleasant, professional and efficient. You get the very best care at University Dental Associates!

  4. I have received excellent care from Dr. Ware.

    Very thorough and gentle cleaning. Pleasant staff. They are always on schedule. I have received excellent care from Dr. Ware.

Reported Loss :750 $
Severity of Scam :High
Reported by : anonymous
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