I’ve used Joe for 6 years so it’s saddens me to say things have gone MORE then down hill, he was always willing to explain and answer any questions.
I recently called many times for follow up on our faxed documents and Andrea intercepted the call (multiple times) and said Joe was too busy too speak with me, she did the same with our follow up emails too.
It’s important to have answers to your questions before you sign off however she refused to let me speak with my tax preparer and my taxes were filed WITHOUT MY PERMISSION.
I then requested a call from Joe to see why they were filed without my knowledge after multiple messages but again-nothing except from Andrea who said “Joe was too busy and needed to spend more time at home with his wife” she called from her personal cell phone from her car to tell me this.
She made it very clear Unicorn Tax is too busy and taking no more clients, or small businesses (I inquired) but too busy to go over your taxes before there filed is quite ridiculous.
Not worth the 350 a pop to be treated so poorly!