I absolutely hate that I’m the first with a less than stellar review here. Found out about Umbrella Mechanical through my home warranty company and the technician who came out was fantastic. Fast forward about 10 months and I reach out directly to get an estimate on replacing my whole HVAC system. Was impressed by their responsiveness!
Got a great estimate during a home visit when the technician was very thorough and knowledgeable – only reason for the second star. I was waiting for a revision to the estimate and ask for proof of insurance when a week goes by with no answer – which was very strange. After several calls to both numbers I had, a couple emails, and a text, I finally get a response by text (not even a phone call) that they will not honor their estimate (they quoted me too low a price) and that they “wished me luck”. No attempt to discuss/update the proposal even after I asked for clarification.
Was about to give these guys my business and instead, they told me to look elsewhere…so I am. Extremely disappointed and very confused as to what exactly happened here.