Two Marines Moving

I did not get the chance to actually experience their moving services,

Nick Robinson was the estimator for my move in June this year. The guys that came were great and I thought all was well until about 5:30 that evening when Scot, head of detail, requested another truck. Can’t remember the imbecile I spoke to but even after the truck came, he called & told me I couldn’t have the truck or men for the next day’s move. It was June 11 and he said I would have the additional items the beginning of July and would have to pay storage. I told him that was unacceptable. Having had my own business at one time, I asked if he was a driver and he said ‘it’s none of your business what I’m doing tomorrow’…I didn’t ask him what he was doing the next day and couldn’t believe he was being so rude to a customer..I asked to speak to his supervisor and he said he was the supervisor. I said everyone has a boss and he said his wasn’t in. He said I had ‘added’ things to my move which I responded I had not. (felt like he was calling me a liar) I had gotten rid of several large pieces of furniture and actually had less to move. At any rate, he was useless and of no help. I was able to get the owner’s phone number, Nick Baucom, called him and had results in less that 1/2 hour..That made up for the hassle the other jerk had given me…The move the next day was great and had a great team headed up by Scott again. I was told they took the 3rd truck back to the warehouse the night before, unpacked and repacked it. I did have a few items, however that were broken to the tune of about $700, expensive figurines, to replace along with 2 broken glass picture frames and several of my husband’s carvings. He’s now 82 and unable to carve anymore so a value was unable to be placed on them and had a lot of sentimental value. I was also missing a wheel chair, a matching mirror that went over a pedestal table and a large picture. I spoke to John several times about it and he was very nice but when I hadn’t heard from him in several weeks and left 6 messages over 3 weeks without a return call, I got concerned. I spoke to Andrew, this past Monday, Aug 28, now a new claims manager and he too was very nice but unable to produce my missing pieces and offered me $600. for the all the broken and missing items. He stated in an email that if I packed I was basically on my own and it was standard industry policy to not pay for damage of items I packed. I had packed everything else and 95% of my items were intact. I can’t help but think by unpacking then repacking the truck after 9 p.m. that night and being 122 miles to my new house by 10 the next morning….they just might have been a little careless with a few of the boxes…I paid $195 for the insurance and the $600 they want to compensate me for does not seem equitable as it ends up being only $405. And how could they lose my items….where in the contract does it address lost items????? My father is a retired Marine and I have several Marine friends and thought I was doing the ‘patriotic’ thing by hiring them. They weren’t the cheapest nor the most expensive…I’m extremely disappointed in their ‘damage’ policy and the $200 voucher they want to give me is useless since I will not recommend them. I did email Andrew and tried to email Nick Baucom but no one would give me Nick’s direct email and they do not answer the phone most of the time. Usually it’s an answering service. I do still have Mr. Baucom’s home phone but so far have chosen not to bother him. I hope he reads my review and hires better people when dealing with legitimate complaints. As a previous owner of a business, it’s how complaints are handled that makes a good thriving company…Linda Eagan

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Farrington Avenue 6021
Alexandria 22304 VA US
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Reported Loss :200 $
Severity of Scam :Medium
Reported by : anonymous
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