I would never use them again.

I used them last year and my experience was not good.  I almost had to beg them to get an official estimate before they started work.  The guy who came out to my place  made it seem like the company would be doing all the work, but they used outside contractors. Then they broke something in my house and didn’t tell me. It was obvious that one of the people they sent out to do the work had very little experience.  They put the heat/ac pump in the hvac closet in front of my electrical outlet where my cable plugged in!  When I pointed this out to them, they acted like I was being annoying.  I would never use them again.

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2 reviews on TwinTech

  1. I would never use them again.

    Unfortunately had a recent bad experience w/ this company and am disappointed by lack of response. We had a tech visit for the second time in a few months regarding an issue with our Nest thermostat (when switched to A/C it would blast hot air).

    The tech inspected thermostat and outside unit and diagnosed a broken compressor and quoted me over $1,700 for repairs and charged me standard $120 fee for 20 minutes of his time. I normally trust their expertise and would not seek a second opinion as I believe businesses are fair and trustworthy, but I reached out to the builder of our house (since the house is only two old) and thought they might take care of repairs if a major piece of equipment failed in such a short time.

    Builder sent their own company out who said they could replace compressor for half the price, but upon inspection they found the compressor was in working condition. Issue was (as I suspected) a faulty Nest thermostat.

    Once that was replaced the A/C worked beautifully. I was out another $125 for the 2 hours it took the new company to re-diagnose and fix the problem. I called Twin Tech to discuss this situation and ask for my $120 fee returned to me since, had I not sought a second opinion

  2. These guys are GREAT.

    These guys are GREAT. They were able to fix a problem that had been bugging us for a while. It was intermittent so no one could figure it out, but they did. Reliable, prompt, courteous, personable, helpful, went the extra mile. Not to mention their cost was reasonable. If you have a choice, choose Twintech.

Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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