Turner’s Service

I would not recommend using this company at all.

I would not recommend using this company at all. I have been signed up for their maintenance program where you pay a monthly fee. You would think you would get great service but you don’t. They also claim with this service that you get an appointment right away which is also not true, you still have to wait a week or so despite monthly service fee of $29.95. In addition, two years in a row my AC worked perfectly fine, they came out for a maintenance check in the Fall, said everything was good, signed it off on the receipt and left. Once they left my system completely stopped working. They came back and said my machine stopped working after they were here so I still needed to pay them. They said, ” with mechanical devices they can break when someone works on them”. Instead of realizing that their technician did something that put my AC unit out of commission they insist that they will not right this wrong. This literally happened two years in a row which is pretty ironic, huh? This company is not honest or trustworthy. I would recommend finding someone that will treat you with respect and admit when they screw up to help their dedicated customer.

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13 reviews on Turner’s Service

  1. Horrible experience!!!

    Horrible experience!!! The technician from this company is just left and I could not stop myself writing this review! Horrific experience! The lady in the office was so rude and so loud!! Our heating was not working and we were freezing in cold! We called this company as we saw the good reviews here!!

    They promised that they will change the motor today and the technician said he can go pick up the parts and do the work now! Suddenly the office lady called and said that they don’t have anyone to pick up the part and so we need to wait the entire weekend and may be some day next week they can do the work!

  2. I would not recommend using this company at all.

    I would not recommend using this company at all. I have been signed up for their maintenance program where you pay a monthly fee. You would think you would get great service but you don’t. They also claim with this service that you get an appointment right away which is also not true, you still have to wait a week or so despite monthly service fee of $29.95.

    In addition, two years in a row my AC worked perfectly fine, they came out for a maintenance check in the Fall, said everything was good, signed it off on the receipt and left. Once they left my system completely stopped working.

  3. so if that's what you are looking for they may have some decent options.

    The biggest thing I think you should know about Turner’s HVAC services is that they specialize in putting in new AC units. If you look through the reviews for AC units, you will see lots of 5 star ratings from people who love their new systems or have continuing service plans, so if that’s what you are looking for they may have some decent options.

  4. Horrible experience!!!

    Horrible experience!!! The technician from this company is just left and I could not stop myself writing this review! Horrific experience! The lady in the office was so rude and so loud!! Our heating was not working and we were freezing in cold! We called this company as we saw the good reviews here!!

    They promised that they will change the motor today and the technician said he can go pick up the parts and do the work now! Suddenly the office lady called and said that they don’t have anyone to pick up the part and so we need to wait the entire weekend and may be some day next week they can do the work!

  5. I would not recommend using this company at all.

    I would not recommend using this company at all. I have been signed up for their maintenance program where you pay a monthly fee. You would think you would get great service but you don’t. They also claim with this service that you get an appointment right away which is also not true, you still have to wait a week or so despite monthly service fee of $29.95.

    In addition, two years in a row my AC worked perfectly fine, they came out for a maintenance check in the Fall, said everything was good, signed it off on the receipt and left. Once they left my system completely stopped working.

  6. so if that's what you are looking for they may have some decent options.

    The biggest thing I think you should know about Turner’s HVAC services is that they specialize in putting in new AC units. If you look through the reviews for AC units, you will see lots of 5 star ratings from people who love their new systems or have continuing service plans, so if that’s what you are looking for they may have some decent options.

  7. I tried Turners for my home unit after working with Turners Tech Mike Higgins on commercial units at work.

    I tried Turners for my home unit after working with Turners Tech Mike Higgins on commercial units at work. He was great!, Honest, technically well versed, and I felt I could trust him and was dealt with fairly.Great service. On the other hand…my home experience was quite different!
    Not only did I get strung along with the time of my appointment:

    first 1-4 then 4-6 then 6-8 then a tech actually called at 9:20 PM!! and wanted to come to my house at 10:00 PM! The next day a tech named Jacob showed up and without even pulling a screw tried to sell me a new unit! He hit me with so many cheesy sales pitches I felt like I was buying a used car from a guy in a polyester shirt! Then after my service he hit me with the full blown sales routine straight out of sales 101!

  8. I met with Greg, the owner, concerning an unusal problem.

    I met with Greg, the owner, concerning an unusal problem. He was able to solve the problem and updated the system. He made us very comfortable (more ways then one) in our descision.

    The new conversion was done reasonably easy. We are delighted with the results..We needed a little tweaking on the setup, which they came out immediately and took care of it including answering my questions.

  9. Never Again

    I don’t think they knew what was wrong and that was why it was suggested to just replace it. I’m guessing this is one of those companies who pushes their employees to sell new systems to clients as they give 5-15 year warranties on their systems, which guarantees Turner’s your future business.

  10. Gordon is the best!

    Gordon is the best! Years with Turners and very happy with the service. Very customer oriented

  11. Jacob and team (Cody and Dylan plus Megan) were fantastic!

    Jacob and team (Cody and Dylan plus Megan) were fantastic! We just moved and needed a TON of unforeseen work- these folks fixed up my house, made sure my family was safe and calmed a very nervous new Home owner!! We had heating,

    electric and major repairs that all had to happen in a matter of days- Jacob made sure we understood all the aspects of what needed to be done and how it works all work. They worked with us on financials and a crazy timeline to get us heat in the freezing weather!! I’ll never use another service and will refer them to everyone I know!!

  12. I highly recommend this company if you need Heating or AC work

    Phil was great, he showed up on time and did a great job servicing the heater and the fireplace. The ladies that answer the phones are always helpful. I highly recommend this company if you need Heating or AC work

  13. Won't hesitate to call these guys again

    Phil serviced my heating system and did a fantastic job. Very knowledgeable, personable and professional. Won’t hesitate to call these guys again

Reviews:13
Reported Loss :200 $
Severity of Scam :High
Reported by : Anonymous
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