TruMark Financial Credit Union

Horrible Customer Service

The customer service TruMark Financial Credit Union provided today was HORRIBLE!

I must say “I am not a member of TruMark” However, TruMark is a shared bank with the bank that I do have an account with … So it allows me to go here as well as a couple other financial centers for banking services.

So if I was able to get to my bank/ I did not need to make a withdrawal. I would have never came here. (And I really wish I didn’t)

So I walk in through the secured doors. Feel out the withdrawal slip and get in line.

The line is pretty long because I’m guessing maybe because the 1st is New Years and the branch will be closed.

Also this bank has a lot of bilingual bank tellers here. Which is a plus, because it seemed like 95 % of the people that came in were Hispanic.

But the part is some of the customers only knew Spanish and did not understand when the bank teller said “next”… And the tellers could tell the customer did not understand English. Yet still did not call or signal the customer.

They just waited for another customer that was able to speak Spanish told the customer…..

So the line is moving slow. So finally I get to the bank teller.

She’s saying “next” but I can’t see her because she’ll sitting at the end with her chair low..(ridiculous) When I get down to where she is her and the teller beside her have no customer.

So instead of her saying “I said next”.. It’s like she wanted me to read her brain lmaoo.

She puts my acct# in and says “it’s not working the acct# number could be wrong or maybe your bank system is down and it won’t let me pull it up” … So being as though this is my first time coming to this branch or even using one of my financial centers shared banks.

I go to hand her the card I received when I opened my account with my acct# number on it.

So she can double check the numbersAnd she just blurts out without even looking at the card. “I already tried three times it won’t let me, you need to call customer service”

I’m at lost for words, after waiting in that line…. No type of customer service, just classless.

So I step out of line, after picking up my withdrawal slip. I drop my darn phone I’m so annoyed at her unprofessionalism. And I hear her say “if you like you can go in the conference room”…

I was a bank teller at Wachovia for almost 4 years. And when I tell you we strived for excellent customer service!

We looked to make the customers transaction was easy as possible.

So not only did I have to wait 15 mins on hold with customer service for my bank.

Just to find out if the bank teller would have just looked at the card I tried to show her.

I could have avoided wasting 20 mins out of my day. Just because she wanted to make it harder for me…

So I get back in line and now almost all the teller are out talking behind the counter but yet no one is calling me.

Than one young girl does. And she acts like she has a attitude lmaoo. (I truly will never understand people) she puts my money on the counter and not in my hand….

Update ::: I spoke with the branch manager and she was very apologetic about my bad experience that day.

And I really respect and appreciate it! When someone reaches out to you after having a bad experience.

It shows that they do in fact value their customers. Which she didn’t have to do. So thank you!

Is TruMark Financial Credit Union a scam?
TruMark Financial Credit Union is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is TruMark Financial Credit Union legit?
First TruMark Financial Credit Union is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by TruMark Financial Credit Union’s consumers?
There is/are 2 review(s) posted about TruMark Financial Credit Union and it indicates that the severity of the scam is High.
Where is TruMark Financial Credit Union located?
TruMark Financial Credit Union is located at 1900 N 5th St, Philadelphia, PA 19122, USA. You can contact TruMark Financial Credit Union by dialing (877) 878-6275 or visit their website trumarkonline.org before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by TruMark Financial Credit Union’s customers?
According to the report(s), US $3252 was the total loss incurred by TruMark Financial Credit Union’s customers.
The reviews, complaints and scams about TruMark Financial Credit Union are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about TruMark Financial Credit Union. If you have any issue with TruMark Financial Credit Union incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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2 reviews on TruMark Financial Credit Union

  1. Dogon Moore

    Dont waste your time with these clowns

    racist organization discriminating on people, refused to issue me a debit card and gave no reasoning. Dont waste your time with these clowns

  2. Renee Moore

    Trumark has the worst Customer Service Reps.

    Trumark has the worst Customer Service Reps. They often give incorrect information instead of seeking information from management when they are not sure of the answer.

    I really love the services that is offered by the credit union however they need to hire a better customer service staff or provide training to their current staff especially Meg.

Reviews:2
Reported Loss :3252 $
Severity of Scam :High
Reported by : Anonymous
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