I really trusted TripleMint’s reputation. But after this, i would never use them again.we wound up dealing with someone who did not embody the TripleMint spirit. First, Luis represented himself as much more experienced than he was in the field of real estate and client relationships. While he was responsive and lined up showings, he reminded us how many favors he was calling in, which was off putting to me but he was so friendly and engaging I wanted to trust him: great person, not so great broker.
He was condescending during the initial search, even though I had lived in NYC previously and my roommate’smother, who helped us with the search, grew up in the city. We were constantly being talked down to and whenever we had a question or asked for further clarifications,he would always say something along the lines of “this is the city…” without taking responsibility for any mistakes/miscommunications on his part.
That would’ve all been okay–part of the process, if not for the fact that he continued to make misrepresentations that caused our 2 bedroom/1 bedroom+flex search to become a nightmare. It went downhill when Luis realized we didn’t want to spend $4000+/month. That was our absolute ceiling and we made that clear. We were hoping for more around 3000-3500. We also made it super clear to him from the start that we were studying for the bar. That was part of why my roommate’smom graciously offered to start looking for us.
We continuously reminded him we were not going to be able to travel between DC and NYC while studying for the bar. He reassured us it would be easy. He was a good salesman and promised if we hesitated we would lose the apartment we eventually decided to apply for–again, not the most surprising given the pace of NYC. Fine. We were assured that we could sign the lease remotely. But then of course he asked us to come to NYC. we took care of that quickly and were able to do it via FedEx. Also fine.
There were miscommunications about what documents would be needed for payment. Again, fine. But then he promised us over and over and over again that the flex wall would remain in place and he spent a lot of time emphasizing how special this type of flex layout was because the bedrooms were nearly equal in size. It was the entire reason we chose this apartment. It was the only reason we didn’t keep looking.
He brushed off our concerns about whether this would be guaranteed somehow, and we trusted him to make good on his promises. But then, by the time our lease started, it came to light that the wall was taken down. He didn’t tell us right away either–we only found out because my roommate talked to the super before she moved in.
He backtracked in subsequent communications, at first saying he was very clear to management that the wall was not to be taken down but then saying it had been out of his hands. Management said that they were not made aware of the exact arrangement.
Seeing as our building turns out to have an open house arrangement, the whole point of paying a company over $10,000 seems to be that we wouldn’t have to worry about giant, material miscommunications like this, right? Well, joke’s on me! And then he tried to say that he had done us a huuuuge favor by having them rebuilt the wall for free.
Even though one ofthe other “perks” he had sold us on was how we WOULDN’T HAVE TO PAY FOR A WALL BECAUSE IT WAS SUPPOSED TO ALREADY BE THERE. At NO POINT was he apologetic nor did he take any responsibility. He used the typical “I’m sorry you feel that way” type of language.
I tried to reach out directly but he again refused to take any responsibility and was completely unapologetic for any part he might have had in miscommunications between himself, management, and our super. He even tried to guilt trip me by saying he paid the super part of his fee to make the replacement wall process go faster (another inconsistent statement as he had previously said it would be quick anyway). And now of course the wall wasn’t put up in the exact same spot so now we’ll probably have to pay even more than we originally would have for a brand new wall.
When we contacted the super, he made it clear that our broker, Luis, had informed him of exactly where the wall had been (ignoring very obvious markings and screw holes from where it actually was); the super said he wantedto make sure we, the tenants, could check where the wall should have been but Luis told him he knew exactly where the wall was.
At the time of writing, I’m looking at additional charges of over $1000 to put up a wall that my broker promised would be there, and the new wall probably won’t be ready in time for me to start work with the bedroom I paid thousands of dollars in broker fees to have (on top of Manhattan rent).