Triad Financial Services has a great loan program for people with derogatory credit history like us.
However, Mr. Tolbert did not explain further the loan processes upfront when we received our approval.
Instead, we were passed to his team members who also did not meet our expectations.
None of them were able to explain clearly what is to be expected.
We were given instructions that are not easily understood by people like us who doesn’t know anything about the processes in acquiring loan.
Me and my spouse were lost as we were not properly guided. Very bad customer service skills.
We think Mr. Tolbert is not competent enough in fulfilling his duties as a mortgage banker.